VISA monitoring has detected upstream latency at the Visa Directory Server causing intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication.
Reported Start Date/Time: June 11, 2021, 12:00 UTC and until about 12:25 UTC
Impact: During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
VISA local support channels by Region:
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com
AP - Isupport@visa.com
CEMEA - email@example.com
EU - firstname.lastname@example.org
NA - email@example.com
CardinalCommerce Support (https://support.cardinalcommerce.com