Cardinal is no longer observing Intermittent latency processing with ARCOT, They have also confirmed this issue to be resolved on their end as of 0524 GMT
Posted Nov 27, 2021 - 00:39 EST
Identified
Cardinal monitoring is observing intermittent latency processing Consumer Authentication with a direct ACS provider at this time.
Impacted ACS: Arcot Reported Start Time: Nov 27, 03:37 UTC
Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.
Cardinal engineers are currently engaging the Card Networks and the ACS provider. The next update will be in 1 hour or as the current status changes.
Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.