This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 3 November 2025 10:00 GMT Reported End Time: 3 November 2025 10:31 GMT
Next Update: No further updates as the issue is resolved.
Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Posted Nov 03, 2025 - 08:52 EST
Monitoring
The service disruption that may have been causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions has been mitigated.
Reported Start Time: 3 November 2025 10:00 GMT
Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.
Next Update: As current status changes.
We regret any inconvenience this may have caused for our affected clients and cardholders.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions.
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 3 November 2025 10:02 GMT
Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.