After continued observation we confirmed the increase of VCAS latency has remained subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency 5/11/2021 13:12 GMT 5/11/2021 13:32 GMT
2nd Period of Intermittent Latency 5/11/2021 13:37 GMT 5/11/2021 13:41 GMT
3rd Period of Intermittent Latency 5/11/2021 13:49 GMT 5/11/2021 13:53 GMT
Customer Impact During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
Posted May 11, 2021 - 11:56 EDT
Monitoring
The recent increase of VCAS latency has subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency 5/11/2021 13:12 GMT 5/11/2021 13:32 GMT
2nd Period of Intermittent Latency 5/11/2021 13:37 GMT 5/11/2021 13:41 GMT
3rd Period of Intermittent Latency 5/11/2021 13:49 GMT 5/11/2021 13:53 GMT
Customer Impact During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may be experiencing inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 16:00 GMT. In the interim, please don't hesitate to contact your local VISA support teams for additional details.
Posted May 11, 2021 - 10:15 EDT
Investigating
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.