To provide an update, Cardinal engineers are continuing to see intermittent timeouts to the 1.0 and EMV 2.0 MasterCard Directory Server. Our network and application teams are still engaged with Mastercard Engineers working towards a solution.
We will provide our next update at 2 PM ET (6 PM GMT)
Posted May 01, 2021 - 10:44 EDT
Update
Cardinal engineers are continuing to follow-up with Mastercard as our monitoring still detects intermittent latency with the Mastercard 3DS 1.0 and EMV 2.0 Directory Servers.
The cause of the latency has been identified as intermittent connectivity issues with the directory server. Monitoring has detected no impact since ~13:30 EDT. We continue to monitor.
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.