Centinel - Downgraded Performance Identified with ACS Provider
Incident Report for CardinalCommerce
Resolved
Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider between 01:15 to 01:27 EST.

These issues were entirely for Mastercard transactions.

Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated or Attempts transactions.

We are currently engaging the Card Networks and the ACS provider on this latency issue. We are presently investigating the cause for this issue.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Posted Nov 23, 2020 - 02:26 EST
This incident affected: Cardinal Consumer Authentication (3DS).
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