Centinel - Downgraded Performance Identified with ACS Provider
Incident Report for CardinalCommerce
Resolved
Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 15:50 PM GMT, and we have seen improvement with enrollment and authentication success rates as a result.

Reported Start Time 13:50 PM GMT 20-Sep-2020
Reported End Time 15:50 PM GMT 20-Sep-2020

Please do not hesitate to contact us via email at support@cardinalcommerce.com or our customer support site at https://support.cardinalcommerce.com if you have further inquiries.

Cardinal Support Team
Posted Sep 20, 2020 - 13:34 EDT
Monitoring
Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.

Reported Start Time: 20-Sep-2020 1:46 PM GMT
Reported End Time: Ongoing
ACS URL - https://acs.fisglobal.com/

Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns in the meantime.

Cardinal Support Team
Posted Sep 20, 2020 - 09:54 EDT
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