Resolved: This issue has been resolved as of Tue, 23 Feb 2021 08:14 GMT.
Affected Regions: North America
Tue, 23 Feb 2021 09:19 GMT
Posted Feb 23, 2021 - 04:24 EST
Monitoring
Cardinal is currently monitoring the above issue with PayPal Credit Services.
Posted Feb 23, 2021 - 04:06 EST
Investigating
Impacted Products/APIs: Payments, Authorizations, Billing Agreements, Captures, REST APIs, Express Checkout APIs, SOAP & NVP APIS, Enterprise Solutions (Braintree), Pay with PayPal Integration Incident Start Time: Tue, 23 Feb 2021 06:37 GMT Initial Notification: Affected Regions: North America PayPal is experiencing an issue which may be affecting PayPal Credit in our Production environment. PayPal users may not be able to use PayPal Credit / PayPal MasterCard when making payments due to this issue. Merchants may be encountering an elevated number of the following errors:
- 10001 Internal Error for SOAP and NVP API calls - HTTP 500 error for REST API calls
PayPal's technical teams are actively working with our vendor to resolve this issue.