VCAS/Issuer Services Standard Network and Database Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 2026 - 08:00 EDT
Scheduled - CardinalCommerce will be performing network and database system maintenance starting at 12:00 UTC on May 14, 2026, through 12:00 UTC on May 18, 2026.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
May 14, 2026 08:00 - May 18, 2026 08:00 EDT
Centinel Standard Network and Database Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 2026 - 08:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements starting at 12:00 UTC on May 11, 2026, through 23:59 UTC on May 14, 2026. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 11, 2026 08:00 - May 14, 2026 20:00 EDT

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) Under Maintenance
Cardinal API Under Maintenance
Cardinal Hybrid API Under Maintenance
Merchant Portal Under Maintenance
VCAS Issuer Services Under Maintenance
The Real-time Data Exchange (RDX) Under Maintenance
File Processor Under Maintenance
Authentication Data Exchange (ADX) Under Maintenance
Reporting Extract Under Maintenance
VCAS Portal Under Maintenance
PayPal Under Maintenance
Status Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 14, 2026

Unresolved incident: VCAS/Issuer Services Standard Network and Database Server Maintenance.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

Unresolved incident: Centinel Standard Network and Database Server Maintenance.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Action Required: DNS Shock Treatment and Final DNS Cutover
Completed - The scheduled maintenance has been completed.
May 6, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:30 EDT
Scheduled - As part of our ongoing Centinel Data Center Migration, and as previously communicated, we are preparing to complete the Production DNS cutover that will transition remaining traffic to the Visa Data Center endpoints.
To support a smooth transition and minimize disruption, we will continue to conduct controlled Production DNS “shock treatments" in April, followed by the final Production DNS cutover in early May. Please be advised that the dates referenced herein are subject to change and should any adjustments be required, we will provide timely notice.

Below is an overview of what to expect, key dates, and any actions required on your side.

What Will Occur and When:

April - May 2026 – Production DNS Shock Treatments
These short duration activities are designed to validate client readiness and identify any remaining configuration issues prior to final cutover.

Date: April 8, 2026
Activity: Production DNS Shock Treatment #1 at 14:00 UTC
Expected Duration ~30 minutes

Date: April 22, 2026
Activity: Production DNS Shock Treatment #2 at 14:00 UTC
Expected Duration ~60 minutes

During these windows, traffic will temporarily be redirected to the new Visa endpoints (IP addresses). Clients who have not yet updated their integrations may experience brief processing interruptions during the shock treatment windows.

FINAL Date: May 6, 2026 - Full Production DNS cutover

Potential Client Actions Post Cutover (if not already completed):
1. Update all backend endpoints to use the Visa proxy domain (.cardinaltrusted.com).
2. Update IP allowlists / firewall rules to trust the new Production IP ranges.
3. Confirm your integration properly consumes response URLs returned dynamically (for DDC, Lookup, and Authenticate flows), rather than hardcoding legacy URLs.
4. Merchant Reporting Migration: Set up your Enterprise Business Center (EBC) access. Please refer to this communication for additional details: https://cardinalcommercecorporation.statuspage.io/incidents/3zvgvsh958mx

Support and Contacts

If you have questions, need assistance validating your readiness, or experience any issues during these activities please reach out to:

- Primary Support: Please reach out to support@cardinalcommerce.com and open a ticket through the Cardinal Support portal (https://support.cardinalcommerce.com.
- Contact your Cardinal/Visa Client Success or Implementation Manager.

We appreciate your partnership as we complete this important milestone in the Centinel migration. Thank you for taking the necessary steps to ensure a smooth transition.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Apr 3, 16:04 EDT
Action Required: Final DNS Cutover
Completed - The scheduled maintenance has been completed.
May 6, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 EDT
Scheduled - As part of our ongoing Centinel Data Center Migration, and as previously communicated, we are preparing to complete the final Production DNS cutover on Wednesday, May 6th at 15:00 UTC. This cutover will transition all remaining traffic to the Visa Data Center endpoints.

Potential Client Actions Post Cutover (if not already completed):
1. Update all backend endpoints to use the Visa proxy domain (.cardinaltrusted.com).
2. Update IP allowlists / firewall rules to trust the new Production IP ranges.
3. Confirm your integration properly consumes response URLs returned dynamically (for DDC, Lookup, and Authenticate flows), rather than hardcoding legacy URLs.
4. Merchant Reporting Migration: Set up your Enterprise Business Center (EBC) access. Please refer to this communication for additional details: https://cardinalcommercecorporation.statuspage.io/incidents/3zvgvsh958mx

Support and Contacts:

If you have questions, need assistance validating your readiness, or experience any issues during these activities please reach out to:

1. Primary Support: Please reach out to support@cardinalcommerce.com and open a ticket through the Cardinal Support portal (https://support.cardinalcommerce.com).

2. Contact your Cardinal/Visa Client Success or Implementation Manager.

We appreciate your partnership as we complete this important milestone in the Centinel migration. Thank you for taking the necessary steps to ensure a smooth transition.
May 5, 15:49 EDT
Action Required: Set Up Your Enterprise Business Center (EBC) Access
Completed - The scheduled maintenance has been completed.
May 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 11:00 EDT
Scheduled - As part of our ongoing platform updates, we are transitioning transaction reporting, user access management, and key management functions to the Enterprise Business Center (EBC). The EBC is Visa’s centralized portal where your team will be able to:

- View transaction reporting

- Manage users and permissions

- Securely generate and rotate API keys following production cutover

To ensure uninterrupted access to these capabilities, action is required from your team.

What to Do:

To get started, please open a Support ticket to establish access to the Enterprise Business Center (EBC). As part of this request, you will need to designate:

EBC Admin (Name/Email) – This individual will serve as your organization’s primary administrator for EBC and will be responsible for enrolling all subsequent users and assigning permissions.

Key Custodian (Name/Email) – This individual will manage API key generation and rotation for your organization within the EBC after production cutover.

If you currently use Cardinal’s Merchant Portal, completing this setup is important so your users can continue to access transaction reporting and manage keys without disruption.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Mar 30, 09:55 EDT
May 5, 2026
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

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