Investigating - Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application.
We are investigating the cause and working urgently to resolve the issue.
We regret any inconvenience this may cause for our affected clients.
Reported Start Time: TBD
Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI.
If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry.
Next Update: When Status Changes
Jun 25, 2026 - 18:32 EDT
We are investigating the cause and working urgently to resolve the issue.
We regret any inconvenience this may cause for our affected clients.
Reported Start Time: TBD
Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI.
If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry.
Next Update: When Status Changes
Jun 25, 2026 - 18:32 EDT
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
Operational
Cardinal API
Operational
Cardinal Hybrid API
Operational
Merchant Portal
Operational
VCAS Issuer Services
Operational
The Real-time Data Exchange (RDX)
Operational
File Processor
Operational
Authentication Data Exchange (ADX)
Operational
Reporting Extract
Operational
VCAS Portal
Degraded Performance
PayPal
Operational
Status Page
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Join Us for an Upcoming VCAS Data Center (DC) Migration Webinar Jun 2, 2026 23:00 - Jun 25, 2026 10:00 EDT
We want to inform you that the upcoming informational customer webinar on the Visa Consumer Authentication Service (VCAS) Data Center (DC) Migration) has been rescheduled. The updated dates and times for each region are listed below.
This webinar, hosted by Sandra Hullinger (Client Services) and Austin Poole (Product), will provide essential guidance to help you prepare for the upcoming migration and understand the actions required for a successful transition.
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Wednesday, July 1st at 10am SGT: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Tuesday, June 30th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Wednesday, July 1st at 9 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Wednesday, July 1st at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT
This webinar, hosted by Sandra Hullinger (Client Services) and Austin Poole (Product), will provide essential guidance to help you prepare for the upcoming migration and understand the actions required for a successful transition.
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Wednesday, July 1st at 10am SGT: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Tuesday, June 30th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Wednesday, July 1st at 9 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Wednesday, July 1st at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT