In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 2026 - 08:00 EDT
Aug 10, 2026 - 08:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements starting at 12:00 UTC on August 10, 2026, through 23:59 UTC on August 13th, 2026. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Aug 10, 2026 08:00 - Aug 13, 2026 20:00 EDT
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Aug 10, 2026 08:00 - Aug 13, 2026 20:00 EDT
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
Under Maintenance
Cardinal API
Under Maintenance
Cardinal Hybrid API
Under Maintenance
Merchant Portal
Under Maintenance
VCAS Issuer Services
Operational
The Real-time Data Exchange (RDX)
Operational
File Processor
Operational
Authentication Data Exchange (ADX)
Operational
Reporting Extract
Operational
VCAS Portal
Operational
PayPal
Under Maintenance
Status Page
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VCAS Issuer Staging Certificate Update Aug 13, 2026 00:00 - Aug 17, 2026 00:00 EDT
Description:
CardinalCommerce will be updating the server certificate used by most externally facing VCAS Issuer staging endpoints. The current certificate is scheduled to expire on September 1, 2026, and the replacement certificate will be deployed between August 13 and August 17, 2026.
Customer Action Requested:
- Review your staging environment configuration and verify that your systems trust the certificate chain listed below
- If certificate pinning is used, ensure it is not tied to the current leaf certificate
- Validate connectivity to the staging environment after the new certificate has been deployed
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region:
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Aug 11, 2026 - 17:42 EDT
CardinalCommerce will be updating the server certificate used by most externally facing VCAS Issuer staging endpoints. The current certificate is scheduled to expire on September 1, 2026, and the replacement certificate will be deployed between August 13 and August 17, 2026.
Customer Action Requested:
- Review your staging environment configuration and verify that your systems trust the certificate chain listed below
- If certificate pinning is used, ensure it is not tied to the current leaf certificate
- Validate connectivity to the staging environment after the new certificate has been deployed
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region:
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Aug 11, 2026 - 17:42 EDT
VCAS/Issuer Services Standard Network and Database Server Maintenance Aug 13, 2026 08:00 - Aug 17, 2026 08:00 EDT
CardinalCommerce will be performing network and database system maintenance starting at 12:00 UTC on August 13, 2026, through 12:00 UTC on August 17, 2026.
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jul 27, 2026 - 21:38 EDT
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jul 27, 2026 - 21:38 EDT