All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) Operational
Cardinal API Operational
Cardinal Hybrid API Operational
Merchant Portal Operational
VCAS Issuer Services Operational
The Real-time Data Exchange (RDX) Operational
File Processor Operational
Authentication Data Exchange (ADX) Operational
Reporting Extract Operational
VCAS Portal Operational
PayPal Operational
Status Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 21, 2026

No incidents reported today.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
VCAS/Issuer Services Standard Network and Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 EDT
Scheduled - CardinalCommerce will be performing network and database system maintenance starting at 12:00 UTC on May 14, 2026, through 12:00 UTC on May 18, 2026.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
May 5, 14:42 EDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Centinel Standard Network and Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements starting at 12:00 UTC on May 11, 2026, through 23:59 UTC on May 14, 2026. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 5, 14:38 EDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

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