All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) Operational
Cardinal API Operational
Cardinal Hybrid API Operational
Merchant Portal Operational
VCAS Issuer Services Operational
The Real-time Data Exchange (RDX) Operational
File Processor Operational
Authentication Data Exchange (ADX) Operational
Reporting Extract Operational
VCAS Portal Operational
PayPal Operational
Status Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 19, 2026

VCAS Daily Reporting
Resolved - This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT

Please do not hesitate to contact your local Visa support team if you have any questions or concerns.

Visa Local Support Channels by Region

Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 19, 07:15 EDT
Monitoring - Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP.

Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored.

Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT

Impact: I
Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing

Next Update: As the current status changes.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 18, 16:17 EDT

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Cardinal Service Connectivity Degradation
Resolved - This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 15 September 2026 17:34 GMT

Reported End Time: 15 September 2026 18:17 GMT

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 15:30 EDT
Monitoring - Cardinal has identified connectivity issues and implemented corrective actions while observing service recovery across affected environments.

Teams are currently monitoring the environment and validating stability to ensure services continue to operate as expected.

Reported Start Time: 15 September 2026 17:43 GMT

Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment

Next Update: As significant information becomes available.

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 14:52 EDT
Investigating - Cardinal monitoring has detected connectivity issues affecting Cardinal production services. Teams are actively investigating the issue and working to identify the underlying cause while assessing potential impact

Reported Start Time: 15 September 2026 17:43 GMT

Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 14:14 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage