All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) ? Operational
Cardinal API ? Operational
Cardinal Hybrid API ? Operational
Merchant Portal ? Operational
VCAS Issuer Services ? Operational
The Real-time Data Exchange (RDX) ? Operational
File Processor ? Operational
Authentication Data Exchange (ADX) ? Operational
Reporting Extract ? Operational
VCAS Portal ? Operational
PayPal Operational
Status Page ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Introducing Our New Support Site - Coming May 2024! Mar 26, 2024 10:30 - Apr 26, 2024 17:30 EDT
CardinalCommerce is excited to announce the upcoming launch of our new support site, the Cardinal Support Hub! The new site is designed to enhance your experience and provide even better assistance whenever you need it. Our team is hard at work crafting a user-friendly platform packed with valuable resources to address your needs more efficiently.

Here's what you can expect from our new support site:

Streamlined navigation: Easily find the information you're looking for with our intuitive navigation menu and search functionality.

Comprehensive knowledge base: Access a wealth of articles, tutorials, and guides covering a wide range of topics to help you get the most out of our products and services.

Interactive troubleshooting tools: Quickly troubleshoot common issues and find solutions with our interactive troubleshooting tools and step-by-step guides.

24/7 support: Get assistance anytime, anywhere with our round-the-clock support options, including email support, and a dedicated help desk.

Stay tuned for the big reveal! We’ll be sharing more updates in the upcoming weeks and are confident that it will become your go-to resource for all your support needs.

Please do not hesitate to contact support@cardinalcommerce.com for additional assistance.

Posted on Mar 26, 2024 - 10:19 EDT
Visa will be extending our network and database system maintenance and scheduling a brief window from 12:00am-2:00am UTC on March 29th, 2024.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)

Posted on Mar 22, 2024 - 13:49 EDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 14:15 UTC
Reported End Time: 14:46 UTC

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Mar 26, 11:04 EDT
Update - We are continuing to investigate this issue.
Mar 26, 10:36 EDT
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.

Start Time: 14:15UTC

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns:

https://support.cardinalcommerce.com
support@cardinalcommerce.com

Mar 26, 10:35 EDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 EDT
Scheduled - CardinalCommerce will be performing network and database system maintenance starting at 12:00pm UTC on March 21, 2024 through 12:00pm UTC on March 25, 2024.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)

Mar 4, 19:12 EST
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements starting at 12:00pm UTC on March 18, 2024, through 11:59pm UTC on March 21, 2024. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Mar 4, 19:08 EST
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 12:00 EDT
Scheduled - CardinalCommerce Cloudflare Wildcard certificate is expiring on March 25th 2024. In order to prevent disruption to services, we ask that you review this change with your network team.

The certificate expiring is the wildcard server leaf certificate that is used on Cardinal’s externally facing sites. Cardinal will be updating this certificate on March 14th, 2024 at 14:30 UTC.

No new parameters or fields are required for these changes. If you trust on the leaf certificate, you need to ensure the new server certificate is loaded in your trust store on or prior to 03/14/2024. If you do not trust the new leaf certificate, you will be unable to connect to Cardinal endpoints receiving a connection timeout or certificate error response.

For additional details on this update please see the following article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/Cloudflare-Wildcard-Cert-Expiry-March

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or require a resource to help coordinate the cert change with your network team.

Feb 29, 13:29 EST