All Systems Operational
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
Operational
Cardinal API
Operational
Cardinal Hybrid API
Operational
Merchant Portal
Operational
VCAS Issuer Services
Operational
The Real-time Data Exchange (RDX)
Operational
File Processor
Operational
Authentication Data Exchange (ADX)
Operational
Reporting Extract
Operational
VCAS Portal
Operational
PayPal
Operational
Status Page
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Join Us for an Upcoming VCAS Data Center (DC) Migration Webinar Jun 2, 2026 23:00 - Jun 25, 2026 10:00 EDT
You’re invited to attend our informational customer webinar on the Visa Consumer Authentication Service (VCAS) Data Center (DC) Migration, hosted by our Sandra Hullinger (Client Services) and Austin Poole (Product). This session will aim to help you understand the upcoming data center migration and what will be required of you to successfully migrate.
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Tuesday, June 16th at 10 pm ET/ Wednesday, June 17th at 02:00 UTC: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Wednesday, June 17th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Thursday, June 18th at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Thursday, June 25th at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Tuesday, June 16th at 10 pm ET/ Wednesday, June 17th at 02:00 UTC: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Wednesday, June 17th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Thursday, June 18th at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Thursday, June 25th at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT
Centinel Network and Database Maintenance – Merchant Staging Certificate Update Jun 8, 2026 08:00 - Jun 11, 2026 20:00 EDT
CardinalCommerce will be performing database system improvements starting at 12:00 UTC on June 8, 2026, through 23:59 UTC on June 11, 2026. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
As part of this activity, CardinalCommerce will also update the leaf certificate used on Centinel merchant staging endpoints.
Key Details:
What’s changing: The leaf certificate will be replaced on staging endpoints only.
What’s not changing: The intermediate and root certificates will remain the same.
Effective March 15, 2026: TLS certificate renewals will be valid for up to 200 days, reduced from the current one-year term.
These changes, implemented by certificate authorities and browser vendors, are designed to enhance internet security by reducing risks from outdated or compromised certificates and encouraging stronger automation, resulting in more frequent certificate rotations. Validity periods will eventually decrease to a maximum of 47 days in 2029.
Where possible, we recommend:
* Avoiding pinning to a specific end-entity/server certificate.
* Pinning to intermediate or root certificate authorities instead of leaf certificates.
* Implementing automated certificate trust updates and regular testing procedures.
* Ensuring your systems properly trust standard public certificate authority chains.
Please ensure your systems are configured to trust the following certificate chain:
Intermediate CA
Common Name (CN): DigiCert Global G2 TLS RSA SHA256 2020 CA1
Serial Number: 0c:f5:bd:06:2b:56:02:f4:7a:b8:50:2c:23:cc:f0:66
Date of Expiry: 3/29/2031
Root CA
Common Name (CN): DigiCert Global Root G2
Serial Number: 03:3a:f1:e6:a7:11:a9:a0:bb:28:64:b1:1d:09:fa:e5
Date of Expiry: 1/15/2038
Testing – How can I test these changes?
Customers are encouraged to work with their network teams to ensure they can support the updated certificates.
No new parameters or fields are required for these changes. If you do not trust the new certificate, you will be unable to connect to Cardinal staging endpoints receiving a connection timeout or certificate error response.
As always, the CardinalCommerce Customer Service team is ready and willing to answer any questions you may have. Please contact support or your Account manager if you require the full Cert Chain.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on May 26, 2026 - 18:57 EDT
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
As part of this activity, CardinalCommerce will also update the leaf certificate used on Centinel merchant staging endpoints.
Key Details:
What’s changing: The leaf certificate will be replaced on staging endpoints only.
What’s not changing: The intermediate and root certificates will remain the same.
Effective March 15, 2026: TLS certificate renewals will be valid for up to 200 days, reduced from the current one-year term.
These changes, implemented by certificate authorities and browser vendors, are designed to enhance internet security by reducing risks from outdated or compromised certificates and encouraging stronger automation, resulting in more frequent certificate rotations. Validity periods will eventually decrease to a maximum of 47 days in 2029.
Where possible, we recommend:
* Avoiding pinning to a specific end-entity/server certificate.
* Pinning to intermediate or root certificate authorities instead of leaf certificates.
* Implementing automated certificate trust updates and regular testing procedures.
* Ensuring your systems properly trust standard public certificate authority chains.
Please ensure your systems are configured to trust the following certificate chain:
Intermediate CA
Common Name (CN): DigiCert Global G2 TLS RSA SHA256 2020 CA1
Serial Number: 0c:f5:bd:06:2b:56:02:f4:7a:b8:50:2c:23:cc:f0:66
Date of Expiry: 3/29/2031
Root CA
Common Name (CN): DigiCert Global Root G2
Serial Number: 03:3a:f1:e6:a7:11:a9:a0:bb:28:64:b1:1d:09:fa:e5
Date of Expiry: 1/15/2038
Testing – How can I test these changes?
Customers are encouraged to work with their network teams to ensure they can support the updated certificates.
No new parameters or fields are required for these changes. If you do not trust the new certificate, you will be unable to connect to Cardinal staging endpoints receiving a connection timeout or certificate error response.
As always, the CardinalCommerce Customer Service team is ready and willing to answer any questions you may have. Please contact support or your Account manager if you require the full Cert Chain.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on May 26, 2026 - 18:57 EDT
VCAS/Issuer Services Standard Network and Database Server Maintenance Jun 11, 2026 08:00 - Jun 15, 2026 08:00 EDT
CardinalCommerce will be performing network and database system maintenance starting at 12:00 UTC on June 11, 2026, through 12:00 UTC on June 15, 2026.
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on May 26, 2026 - 19:05 EDT
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on May 26, 2026 - 19:05 EDT