All Systems Operational
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
Operational
Cardinal API
Operational
Cardinal Hybrid API
Operational
Merchant Portal
Operational
VCAS Issuer Services
Operational
The Real-time Data Exchange (RDX)
Operational
File Processor
Operational
Authentication Data Exchange (ADX)
Operational
Reporting Extract
Operational
VCAS Portal
Operational
PayPal
Operational
Status Page
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Join Us for an Upcoming VCAS Data Center (DC) Migration Webinar Jun 2, 2026 23:00 - Jun 25, 2026 10:00 EDT
We want to inform you that the upcoming informational customer webinar on the Visa Consumer Authentication Service (VCAS) Data Center (DC) Migration) has been rescheduled. The updated dates and times for each region are listed below.
This webinar, hosted by Sandra Hullinger (Client Services) and Austin Poole (Product), will provide essential guidance to help you prepare for the upcoming migration and understand the actions required for a successful transition.
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Wednesday, July 1st at 10am SGT: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Tuesday, June 30th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Wednesday, July 1st at 9 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Wednesday, July 1st at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT
This webinar, hosted by Sandra Hullinger (Client Services) and Austin Poole (Product), will provide essential guidance to help you prepare for the upcoming migration and understand the actions required for a successful transition.
Receive key information about the VCAS DC Migration, including:
• Required actions to prepare for the migration
• The timeline of the migration and steps taken by our team
• Steps needed to migrate successfully
Following the presentation, there will be a Q&A session to address additional questions you may have. We encourage your participation to ensure you are prepared for this transition. Your involvement is crucial for a successful migration.
Please register for the webinar based on your region:
• AP - Wednesday, July 1st at 10am SGT: Register Here: https://event.on24.com/wcc/r/5367623/FAFF08740763B5531098CA2ED9AEDD02
• CEMEA/NA/EU - Tuesday, June 30th at 8 am ET (12:00 UTC): Register Here: https://event.on24.com/wcc/r/5367633/F70819E32396B3251DA388D239BE7149
• LAC Portuguese - Wednesday, July 1st at 9 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367634/02CC64305DB550ADD78342BAF9074083
• LAC Spanish Wednesday, July 1st at 10 am ET (14:00 UTC): Register Here: https://event.on24.com/wcc/r/5367635/85C6F007B1DC7137BD4017994BB7B2BC
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 02, 2026 - 22:28 EDT
Centinel Standard Network and Database Server Maintenance Jul 13, 2026 08:00 - Jul 16, 2026 20:00 EDT
CardinalCommerce will be performing database system improvements starting at 12:00 UTC on July 13, 2026, through 23:59 UTC on July 16th, 2026. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jun 26, 2026 - 22:36 EDT
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
We appreciate your partnership as we continue improving the stability and security of our platform. If you have questions or would like support preparing for this change, our team is here to help.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jun 26, 2026 - 22:36 EDT
VCAS/Issuer Services Standard Network and Database Server Maintenance Jul 16, 2026 08:00 - Jul 20, 2026 08:00 EDT
CardinalCommerce will be performing network and database system maintenance starting at 12:00 UTC on July 16, 2026, through 12:00 UTC on July 20, 2026.
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 26, 2026 - 22:39 EDT
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Posted on Jun 26, 2026 - 22:39 EDT