All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) ? Operational
Cardinal API ? Operational
Cardinal Hybrid API ? Operational
Merchant Portal ? Operational
VCAS Issuer Services ? Operational
The Real-time Data Exchange (RDX) ? Operational
File Processor ? Operational
Authentication Data Exchange (ADX) ? Operational
Reporting Extract ? Operational
VCAS Portal ? Operational
PayPal Operational
Status Page ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
VCAS Portal
Resolved - The VCAS Portal Admin access issue has been resolved.

Reported Start Time: 11/13/24 21:15 UTC
Reported End Time: 11/13/24 23:30 UTC

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Nov 13, 18:35 EST
Update - VISA engineers are continuing their investigation into resolving the VCAS Portal Admin issue. The next update will be in 1 hour or as the current status changes.
Nov 13, 17:31 EST
Identified - VISA monitoring has detected issues with the functionality within the VCAS Portal Admin application for https://identifiportal.cardinalcommerce.com/

Estimated Start Date/Time: 11/13/24 21:15 UTC

Impact: Issuers may be experiencing inability to access the Admin application within the VCAS portal. At this time, consumer authentication processing is not impacted, and other VCAS Portal applications are functional.

VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Nov 13, 16:25 EST
Nov 12, 2024
Card Network Directory Server Latency
Resolved - The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal.

Reported Start Time: 11.12.24 @ 08:21:53 UTC
Reported End Time: 11.12.24 @ 08:23:08 UTC

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Nov 12, 04:11 EST
Identified - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server.

Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC
Recovered at: 11.12.24 @ 08:23:08 UTC

Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Nov 12, 03:47 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Mastercard Data Share Only Enablement in VCAS: Coming Soon!
Completed - The scheduled maintenance has been completed.
Nov 8, 05:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:15 EDT
Scheduled - To improve the VCAS service we’re updating how VCAS handles Mastercard Data Share Only transactions to align with Mastercard Identity Check requirements.

A Data Share Only message allows merchants to share data via EMV 3DS rails, providing authentication insights that may influence an issuer's decision to approve a transaction without requesting authentication. According to the EMVCo specification, issuers should not challenge Data Share Only transactions.

Starting November 7, 2024, VCAS will enable all Mastercard issuers to support the Data Share Only flow. After this date, issuers will observe VCAS responding on their behalf for these transactions to ensure a frictionless outcome; standard VCAS risk rules will be overridden.

Note: Liability for Data Share Only transactions remains with the merchant.

The response message (Ares) for these transactions (where 3DS Requestor Challenge Indicator field = 06 Data Share Only ) will be:

Transaction Status: I (Informational Only)
ECI: 06
AAV Leading Indicator: kN

This status and ECI will be reflected in VCAS reporting. No further action is needed from issuers to support this flow.

For more details on Mastercard’s requirements, please refer to the Mastercard Identity Check program guide which can be found on the Mastercard Connect portal.

If you have any questions or need assistance, please reach out to support@cardinalcommerce.com or visit our support site at https://support.cardinalcommerce.com.
Oct 24, 21:03 EDT
Nov 7, 2024
REMINDER: MFA Setup Required Before November 6th, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 20:00 EDT
Scheduled - As a follow-up to our previous communication, starting November 6th, 2024, access to the Merchant Portal will require multifactor authentication (MFA) on the login page for Cardinal. To ensure a smooth transition, please make sure you can authenticate and access your applications through the main portal dashboard.

Important Action Required: You must set up multifactor authentication (MFA) by downloading an authenticator app, such as HID, to your mobile device. This app will generate a one-time passcode (OTP) each time you log into the portals:

https://portal.cardinalcommerce.com
https://portalstaging.cardinalcommerce.com

Setup Instructions:

1. Log in to the merchant portal using your current username and password.
2. Follow the prompts to set up MFA.
- Download an authenticator app (e.g., HID).
- Follow the app's setup instructions.
- Scan the QR code displayed in the Cardinal portal with the app.
- Enter the OTP generated by the app to complete the setup.

Once set up, you will need to enter the OTP each time you log in. For detailed instructions, please refer to our Knowledge Article titled "MFA Setup Instructions".

Please do not hesitate to contact support@cardinalcommerce.com (https://support.cardinalcommerce.com)
if you have any questions or concerns.
Oct 24, 12:48 EDT
Nov 6, 2024

No incidents reported.

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