Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 06, 2025 - 11:30 EST
Scheduled
The Visa Consumer Authentication Service (VCAS) will be migrated to Visa data centers in a phased approach beginning 1 July 2025 and ending 31 March 2026. VCAS users will need to take specific actions to complete the migration depending on the VCAS features and functionality they use today.
Visa will begin a phased migration of VCAS to Visa data centers beginning 1 July 2025 and ending 31 March 2026 to improve security, performance and resiliency by maximizing Visa's global scale and infrastructure. The specific actions needed to complete the migration will depend on which VCAS features and functionality are being used today. See the Client Impact and Required Actions section below for a summary of the current actions required based on the VCAS solution being used.
Key Dates • 1 July 2025: Start of phased VCAS customer migration • 31 March 2026: End of phased VCAS customer migration
VCAS Background
Visa acquired CardinalCommerce in 2017, and since then has built VCAS into a robust, state-of-the-art authentication solution.
The VCAS team is committed to handling the majority of the requirements in order to reduce the effort and resources needed for VCAS users to complete the migration. Visa will provide additional details in future communications on the migration plan and how VCAS users will be migrated in the most efficient and effective way possible.
Client Impact and Required Actions:
Trust new IP Ranges Continue to trust current IP addresses until the migration is complete
VCAS users that have integrated Real-time Data Exchange (RDX) or Authentication Data Exchange (ADX) APIs will need to trust new IP ranges. Please visit the Visa Support Hub (https://visasupporthub.visaonline.com/) and reference the Knowledge Article titled "VCAS Customer Data Center Migration" for the IP's and additional information.
Request a Project
VCAS users that utilize file transfer services (Secure File Transfer Protocol [SFTP] Reporting, File Processor or Bulk Confirmed Marking) will need to open a case using the Visa Support Hub under VCAS (https://visasupporthub.visaonline.com) via Visa Access (formerly Visa Online) or engage their Customer Success Manager (CSM) by 1 July 2025.
The objective of this project is to establish connectivity between the user’s system and the Visa File Exchange Service (VFES). A secondary project will be needed to complete the actual data center migration; this secondary project will include testing the files before sending traffic to the Visa data center. Prior to requesting a project, users should have the information listed below, as it is required to create a new Visa Access ID for VFES.
Account Owner (the person responsible for file transfer services in the user’s organization) and Manager (backup contact):
o Organization Name o Visa Business Identification (BID) number o Full Name (file delivery contact) o Job Title o Email Address o Business Address o Phone Number
Secure Shell (SSH) Keys:
o VFES requires SSH keys for authentication and securing communication. o If VCAS currently hosts the SFTP folders, users will need to create a public and private key pair per environment (Staging and Production). o If you currently host the SFTP folders, Visa will provide the SSH public key during your project.
Sign Up for Future Data Center Migration Updates Visa will use the following channels to communicate data center migration updates, and strongly recommends VCAS users subscribe to ensure receipt of migration-related communications and notifications.
VCAS Status Page / CardinalCommerce Status (https://cardinalcommercecorporation.statuspage.io): This status page is primarily used to communicate planned and unplanned events that may impact operational status.
Subscribe for updates to one or more of the following based on your VCAS solution: -VCAS Issuer Services -The Real-time Data Exchange (RDX) -File Processor -Authentication Data Exchange (ADX) -Reporting Extract -VCAS Portal
The visa.com Opt-in to VCAS updates today page (https://globalclient.visa.com/Opt-inToVCASUpdatesToday). This is primarily for new VCAS product information, updates and educational opportunities. Visa will also use this channel to communicate data center migration updates via email.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
This scheduled maintenance affects: VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX), and Reporting Extract.