All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CardinalCommerce will be updating a certificate that is set to expire on July 4th, 2021. The Certificate authority including the Intermediate and leaf will be updated on July 1st. 2021.

We have identified that this certificate may be used with your integration to Cardinal. To prevent disruption to services, we ask that you review your configuration.

The certificate that is expiring is the wildcard server certificate used on most of Cardinal’s externally facing sites.

For additional details on this update please see the following Article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/Centinel-Cert-Expiry-July-2021

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jun 16, 15:53 EDT
As part of an ongoing effort to strengthen our security and network infrastructure, we want to inform you that Cardinal will be performing a Centinel merchant service network maintenance on July 20th, 2021.

This maintenance will also provide additional redundancy options for our customers. To enhance security and expedite future growth into multiple data centers we are requesting all customers to trust new Ingress and Egress IP addresses associated with this change.

If you currently have filtering or allow lists in place for Cardinal traffic you will need to make changes for this update to prevent service disruption. If your network is not filtering or trusting Cardinal IP Addresses no action is required.

For additional details on this update please see the following Article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/CardinalCommerce-Centinel-IP-Re-Assignment

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jun 16, 15:51 EDT
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 17:07 EDT
Update - We are currently only seeing this issue affect VOL users. All other users are not affected.
Jun 15, 15:21 EDT
Identified - VISA monitoring has detected issues with select functionality or applications within the VCAS Portal
https://identifiportal.cardinalcommerce.com/

Reported Start Date/Time: 6.15.21 11:45 EST

Impact: Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted.

VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA local support channels by Region:

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

CardinalCommerce Support (https://support.cardinalcommerce.com)
Jun 15, 15:10 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - We confirm that Visa Directory Server latency has subsided as of 12:30 GMT.

Total Impact Time: 1204 - 1230 UTC

We will continue to monitor and notify if there is a recurrence of the issue.
Jun 11, 10:07 EDT
Identified - VISA monitoring has detected upstream latency at the Visa Directory Server causing intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication.

Reported Start Date/Time: June 11, 2021, 12:00 UTC and until about 12:25 UTC

Impact: During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.

VISA engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA local support channels by Region:

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

CardinalCommerce Support (https://support.cardinalcommerce.com)
Jun 11, 08:55 EDT
Resolved - We confirm that Visa Directory Server latency has subsided as of 12:30 GMT.

Total Impact Time:1204 - 1230 UTC

We will continue to monitor and notify if there is a recurrence of the issue.
Jun 11, 10:05 EDT
Identified - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Visa Directory Server.

Reported Start Date/Time: 11-Jun-2021 12:00 UTC

Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Jun 11, 09:02 EDT
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.