Action Required - for Non-Responsive Issuers ONLY: VCAS OTP Email Delivery Migration to New Email Delivery Provider – Deadline Extended to October 15, 2026
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Scheduled - Reported Start Time: 30 September 2026, 00:00 GMT
Reported End Time: 15 October 2026 2026 03:59 GMT
Description:
Visa has previously communicated required migration activities and has provided multiple deadline extensions to support issuer readiness. This notice is being sent specifically to organizations that have not yet responded to prior migration outreach or completed the actions necessary to support migration to the new email delivery platform.
To provide additional time for onboarding and configuration, Visa is extending the migration completion deadline to October 15, 2026.
What Action Is Required? Issuers receiving this notice must engage with Visa as soon as possible to: Review migration requirements for their organization. Provide Visa with the necessary information. Complete the required DNS configuration updates (SPF and DKIM).
Confirm readiness for migration to the new provider email delivery platform. Depending on your organization's email configuration, additional technical changes may be required to ensure uninterrupted OTP email delivery.
Final Notice Regarding DNS Updates and Domain Transition Issuers that wish to continue using their current sending domain must complete the required DNS updates by October 15, 2026.
If the required DNS updates are not completed by the deadline, Visa will proceed with transitioning the issuer’s OTP email delivery to a Visa-owned sending domain (notification.vcas.visa.com) by October 15, 2026 to support migration completion and continued delivery operations.
Issuers that prefer to retain their existing sending domain must engage with Visa and complete the required DNS configuration prior to the deadline.
Why This Matters? Failure to complete the required migration activities by October 15, 2026 may result in delays to migration scheduling and could impact Visa's ability to support OTP email delivery through the new provider email delivery platform. Visa strongly encourages all remaining issuers to promptly engage with their Customer Success Manager or Visa support representative to avoid potential service impacts.
Impact:
Failure to complete the required migration activities by October 15, 2026 may result in delays to migration scheduling and could impact Visa's ability to support OTP email delivery through the new provider email delivery platform. Visa strongly encourages all remaining issuers to promptly engage with their Customer Success Manager or Visa support representative to avoid potential service impacts.
Additional Support: In the case of an impacting event following the maintenance activity performed, please report the issue by creating a case on Visa Access/VSH portal.
Sep 30, 2026 20:00 - Oct 16, 2026 00:00 EDT
Reported End Time: 15 October 2026 2026 03:59 GMT
Description:
Visa has previously communicated required migration activities and has provided multiple deadline extensions to support issuer readiness. This notice is being sent specifically to organizations that have not yet responded to prior migration outreach or completed the actions necessary to support migration to the new email delivery platform.
To provide additional time for onboarding and configuration, Visa is extending the migration completion deadline to October 15, 2026.
What Action Is Required? Issuers receiving this notice must engage with Visa as soon as possible to: Review migration requirements for their organization. Provide Visa with the necessary information. Complete the required DNS configuration updates (SPF and DKIM).
Confirm readiness for migration to the new provider email delivery platform. Depending on your organization's email configuration, additional technical changes may be required to ensure uninterrupted OTP email delivery.
Final Notice Regarding DNS Updates and Domain Transition Issuers that wish to continue using their current sending domain must complete the required DNS updates by October 15, 2026.
If the required DNS updates are not completed by the deadline, Visa will proceed with transitioning the issuer’s OTP email delivery to a Visa-owned sending domain (notification.vcas.visa.com) by October 15, 2026 to support migration completion and continued delivery operations.
Issuers that prefer to retain their existing sending domain must engage with Visa and complete the required DNS configuration prior to the deadline.
Why This Matters? Failure to complete the required migration activities by October 15, 2026 may result in delays to migration scheduling and could impact Visa's ability to support OTP email delivery through the new provider email delivery platform. Visa strongly encourages all remaining issuers to promptly engage with their Customer Success Manager or Visa support representative to avoid potential service impacts.
Impact:
Failure to complete the required migration activities by October 15, 2026 may result in delays to migration scheduling and could impact Visa's ability to support OTP email delivery through the new provider email delivery platform. Visa strongly encourages all remaining issuers to promptly engage with their Customer Success Manager or Visa support representative to avoid potential service impacts.
Additional Support: In the case of an impacting event following the maintenance activity performed, please report the issue by creating a case on Visa Access/VSH portal.
Sep 30, 2026 20:00 - Oct 16, 2026 00:00 EDT
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