All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) ? Operational
Cardinal API ? Operational
Cardinal Hybrid API ? Operational
Merchant Portal ? Operational
VCAS Issuer Services ? Operational
The Real-time Data Exchange (RDX) ? Operational
File Processor ? Operational
Authentication Data Exchange (ADX) ? Operational
Reporting Extract ? Operational
VCAS Portal ? Operational
PayPal Operational
Status Page ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SFTP Security Maintenance - March 6th Mar 6, 2024 09:00-12:00 EST
This notification is to inform you that Visa will be performing a security network maintenance, as part of an ongoing effort to strengthen our security infrastructure.

To enhance security and align with Payment Card Industry Security Standards (PCI) VISA is updating its supported Cipher Suites for SFTP Services on ProdFTP endpoints (sftp.cardinalcommerce.com) by removing deprecated SSH Cryptographic settings on March 6th, 2024 at 14:00 UTC:
• Hmac-sha1-96
• Hmac-md5
• Hmac-md5 – 96
• Diffie-hellman-group1-sha1

This update is being performed in a high availability mode and should have no impact to SFTP processing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)

Posted on Mar 01, 2024 - 15:12 EST
CardinalCommerce Cloudflare Wildcard certificate is expiring on March 25th 2024. In order to prevent disruption to services, we ask that you review this change with your network team.

The certificate expiring is the wildcard server leaf certificate that is used on Cardinal’s externally facing sites. Cardinal will be updating this certificate on March 14th, 2024 at 18:00 UTC.

No new parameters or fields are required for these changes. If you trust on the leaf certificate, you need to ensure the new server certificate is loaded in your trust store on or prior to 03/14/2024. If you do not trust the new leaf certificate, you will be unable to connect to Cardinal endpoints receiving a connection timeout or certificate error response.

For additional details on this update please see the following article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/Cloudflare-Wildcard-Cert-Expiry-March

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or require a resource to help coordinate the cert change with your network team.

Posted on Feb 29, 2024 - 13:29 EST
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024
Resolved - The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal.

Reported Start Time: 3/1/24 2204 UTC
Reported End Time: 3/1/24 22:42 UTC

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Mar 1, 18:43 EST
Identified - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue.

Estimated Start Time: 2204 3/1/24 UTC

Impact: Merchants may be experiencing higher than normal latency while processing 3D-Secure transactions resulting in an increase in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Mar 1, 18:24 EST
Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 EST
Scheduled - CardinalCommerce will be performing network and database system maintenance starting at 1:00pm UTC on February 22, 2024, through 1:00pm UTC on February 26, 2024.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)

Feb 5, 09:21 EST
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 08:00 EST
Scheduled - CardinalCommerce will be performing database system improvements starting at 1:00pm UTC on February 19, 2024, through 1:00am UTC on February 23, 2024. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Feb 5, 09:12 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024
Feb 18, 2024

No incidents reported.