All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - Team,

This issue was resolved as of 4:05 PM EST.

We do not currently have a root cause of the issue but can say that this was a downstream issue from Cardinal and was impacting Visa transactions across our entire client base.

We will be providing a RCA for this incident to the team as soon as it is available.

If any questions on the RCA, please reach out to Support@cardinalcommerce.com

Thank You
Jul 28, 17:15 EDT
Update - We have confirmed the intermittent latency processing Consumer Authentication impacted VISA traffic only during this time. VISA engineers have resolved the issues as of 20:05 UTC.

Reported Start Date/Time: July 28th, 2021 2:34 pm ET (18:34 UTC)
Reported End Date/Time: July 28th, 2021 4:05 pm ET (20:05 UTC)

Customer Impact: This would have impacted 3DS Consumer Authentication for VISA transactions on both MPI and ACS services.

Centinel MPI Impact (Consumer Authentication (3DS))
Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication for VISA transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

VCAS Issuer Services Impact
During this time, Issuers may have experienced a drop in VISA VCAS 3DS authentication traffic during this time. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.

We will continue to monitor this incident to ensure resolution and provide another update within the next 60 minutes.

In the meantime, please do not hesitate to contact your local VISA support team or Cardinal support team if you have any questions.
Jul 28, 16:25 EDT
Monitoring - Mastercard has vastly Improved
We are still monitoring VISA right now
Jul 28, 16:08 EDT
Identified - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the (VISA/MASTERCARD) Directory Server.

Reported Start Date/Time: (7.28.21/2:34pm EDT)

Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Jul 28, 15:02 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:02 EDT
Scheduled - CardinalCommerce will be performing scheduled network system improvements on July 28th, 2021 from 1:00pm EST-5:00pm EST (5:00pm GMT-10:00pm GMT) . During this window we will applying network updates on the following Centinel UI's:

centinel.cardinalcommerce.com
https://centinelportal.cardinalcommerce.com/
https://portal.cardinalcommerce.com/

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jul 16, 11:02 EDT
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 EDT
Scheduled - CardinalCommerce will be performing network and database system maintenance July 22nd, 2021 through July 25th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT).

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)
Jul 11, 12:23 EDT
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements from July 19th, 2021 through July 21st, 2021. During these windows we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed is as follows:

July 19th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
July 20th, 2021 from 10:00pm EST- 6:00pm EST (2:00am GMT-10:00pm GMT)
July 21st, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jul 11, 12:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 EDT
Scheduled - As part of an ongoing effort to strengthen our security and network infrastructure, Cardinal will be performing a continuation of scheduled Centinel merchant service network maintenance on July 22nd, 2021.

This maintenance will also provide additional redundancy options for our customers. To enhance security and expedite future growth into multiple data centers we are requesting all customers to trust new Ingress and Egress IP addresses associated with this change.

If you currently have filtering or allow lists in place for Cardinal traffic you will need to make changes for this update to prevent service disruption. If your network is not filtering or trusting Cardinal IP Addresses no action is required.

For additional details on this update please see the following Article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/CardinalCommerce-Centinel-IP-Re-Assignment

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jul 20, 16:05 EDT
Jul 21, 2021
Resolved - Cardinal notes that all systems have returned to full green functionality.

We thank you for your patience during this incident. If you have any further questions or concerns, please reach out to support@cardinalcommerce.com
Jul 21, 07:00 EDT
Monitoring - The primary issue with the Data Center has been resolved, however, there may be an ongoing issue with Cardinal MAX and OTP services for issuers. We thank you for your patience while we continue to work on a fix for these issues.
Jul 21, 04:13 EDT
Update - We are continuing to work on a fix for this issue.
Jul 21, 02:50 EDT
Identified - Cardinal monitoring has detected intermittent latency and connectivity issues with our East Coast Data Center at Tierpoint.

Reported Start Time: 1:46AM EST.

Impact: During this time, transaction processing may result in periods of latency, and there may be latency issues with OTPs for issuers. Customers who support dynamic or customer controlled routing between East and Midwest facilities are suggested to direct traffic to our Midwest Data Center to minimize the impact on transaction processing. We are presently working to identify any other services presently hosted at our East Coast Data Center in order to ensure a minimum of impact to other services.

Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Jul 21, 02:06 EDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 18:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:45 EDT
Scheduled - As part of an ongoing effort to strengthen our security and network infrastructure, we want to inform you that Cardinal will be performing a Centinel merchant service network maintenance on July 20th, 2021.

This maintenance will also provide additional redundancy options for our customers. To enhance security and expedite future growth into multiple data centers we are requesting all customers to trust new Ingress and Egress IP addresses associated with this change.

If you currently have filtering or allow lists in place for Cardinal traffic you will need to make changes for this update to prevent service disruption. If your network is not filtering or trusting Cardinal IP Addresses no action is required.

For additional details on this update please see the following Article on the CardinalCommerce support site:
https://support.cardinalcommerce.com/s/article/CardinalCommerce-Centinel-IP-Re-Assignment

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jun 16, 15:51 EDT
Jul 19, 2021
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.