All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Cardinal Consumer Authentication (3DS) Operational
Cardinal API Operational
Cardinal Hybrid API Operational
Merchant Portal Operational
VCAS Issuer Services Operational
The Real-time Data Exchange (RDX) Operational
File Processor Operational
Authentication Data Exchange (ADX) Operational
Reporting Extract Operational
VCAS Portal Operational
PayPal Operational
Status Page Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 27, 2026

VCAS and Centinel Disruption
Resolved - This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 09/27/2026 02:16 GMT
Reported End Time: 09/27/2026 03:21 GMT

Impact: The issue has been resolved for all clients, and transactions have resumed processing as normal.

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 27, 09:39 EDT
Monitoring - We have performed mitigation actions, and the issue has since been mitigated for all Visa clients. We are continuing to monitor closely to ensure the issue has been fully resolved.

We regret any inconvenience this may have caused for our affected clients, merchants and cardholders.

Reported Start Time: 09/27/2026 02:16 GMT

Impact: The issue has been mitigated for all clients, and transactions have resumed processing as normal.

Next Update: As current status changes

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 27, 00:14 EDT
Update - Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered.

Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components.

Impact:

VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.

Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 27, 00:07 EDT
Identified - We have identified the issue and continue to actively work toward full resolution.

Impact:

VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.

Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 26, 23:25 EDT
Update - Visa is aware of a service disruption for Visa Consumer Authentication Services - VCAS and Centinel

We are investigating the cause and working urgently to resolve the issue.

Reported Start Time: 09/27/2026 02:16 GMT

Impact:

VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.

Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region

Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 26, 23:10 EDT
Investigating - Cardinal is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Sep 26, 22:45 EDT

Sep 26, 2026

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

VCAS Daily Reporting
Resolved - This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT

Please do not hesitate to contact your local Visa support team if you have any questions or concerns.

Visa Local Support Channels by Region

Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 19, 07:15 EDT
Monitoring - Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP.

Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored.

Reported Start Time: 18 September 2026 10:00 GMT
Reported End Time: 18 September 2026 19:40 GMT

Impact: I
Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing

Next Update: As the current status changes.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Sep 18, 16:17 EDT

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Cardinal Service Connectivity Degradation
Resolved - This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.

Reported Start Time: 15 September 2026 17:34 GMT

Reported End Time: 15 September 2026 18:17 GMT

Next Update: No further updates as the issue is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 15:30 EDT
Monitoring - Cardinal has identified connectivity issues and implemented corrective actions while observing service recovery across affected environments.

Teams are currently monitoring the environment and validating stability to ensure services continue to operate as expected.

Reported Start Time: 15 September 2026 17:43 GMT

Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment

Next Update: As significant information becomes available.

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 14:52 EDT
Investigating - Cardinal monitoring has detected connectivity issues affecting Cardinal production services. Teams are actively investigating the issue and working to identify the underlying cause while assessing potential impact

Reported Start Time: 15 September 2026 17:43 GMT

Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Sep 15, 14:14 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

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