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All Systems Operational
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Consumer Authentication (3DS)
Operational
PayPal
Operational
VCAS / Issuer Services
?
Operational
Centinel
?
Operational
MAX
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Centinel and Max Standard Database Server Maintenance
May 17, 22:00 - May 19, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 5, 15:59 EDT
May 5, 15:59 EDT
Scheduled -
CardinalCommerce will be performing database system improvements on May 17th, 2021 through May 20th, 2021. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.
The daily time frame of the maintenance window is being performed from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT). We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 5, 15:55 EDT
The daily time frame of the maintenance window is being performed from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT). We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.
This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 5, 15:55 EDT
VCAS/Issuer Services Standard Network and Database Server Maintenance
May 20, 22:00 - May 23, 14:00 EDT
CardinalCommerce will be performing network and database system maintenance May 20th, 2021 through May 23rd, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT).
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on May 5, 15:03 EDT
During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.
This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on May 5, 15:03 EDT
Past Incidents
May 15, 2021
No incidents reported today.
May 14, 2021
No incidents reported.
May 13, 2021
Resolved -
OTP delivery from our VCAS issuers has been restored as of May 13th 18:22 GMT.
Start Time: 13-May-2021 17:58 GMT
End Time: 13-May-2021 18:22 GMT
Customer Impact:
During this time, OTP Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase in I - incomplete and U - unavailable authentication status. Impacted cardholders may have experience latency when receiving SMS OTP messages from VCAS issuers. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
For additional details please do not hesitate to contact your Local VISA support.
May 13, 17:37 EDT
Start Time: 13-May-2021 17:58 GMT
End Time: 13-May-2021 18:22 GMT
Customer Impact:
During this time, OTP Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase in I - incomplete and U - unavailable authentication status. Impacted cardholders may have experience latency when receiving SMS OTP messages from VCAS issuers. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
For additional details please do not hesitate to contact your Local VISA support.
May 13, 17:37 EDT
Investigating -
Cardinal monitoring has detected slight delays in SMS One-Time-Password (OTP) message delivery for issuers on our VCAS platform. These delays are minimal and occurring intermittently. Impacted cardholders may experience latency when receiving SMS OTP messages from VCAS issuers. Cardinal engineers have identified the issue are actively engaged and working to resolve the issue as quickly as possible.
Reported Start Time: 13-May-2021 17:58 GMT
Customer Impact:
During this time, OTP Issuers may experience downgraded performance when attempting to complete VCAS authentication resulting in an increase in I - incomplete and U - unavailable authentication status. Impacted cardholders may experience latency when receiving SMS OTP messages from VCAS issuers. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
For additional details please do not hesitate to contact your Local VISA support.
May 13, 14:29 EDT
Reported Start Time: 13-May-2021 17:58 GMT
Customer Impact:
During this time, OTP Issuers may experience downgraded performance when attempting to complete VCAS authentication resulting in an increase in I - incomplete and U - unavailable authentication status. Impacted cardholders may experience latency when receiving SMS OTP messages from VCAS issuers. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
For additional details please do not hesitate to contact your Local VISA support.
May 13, 14:29 EDT
May 12, 2021
Completed -
The scheduled maintenance has been completed.
May 12, 17:00 EDT
May 12, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:02 EDT
May 12, 10:02 EDT
Scheduled -
CardinalCommerce will be performing preventive network improvements on May 12th, 2021 from 10:00am EST- 5:00pm EST (2:00pm GST-9:00pm GST). During this window we will be applying preventive measures to optimize network performance between data centers and replication.
This is being performed in a high availability mode and should have minimal impact to transaction processing. While minimal transaction impact is anticipated during this maintenance you may also experience a few periods of network latency.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 12, 09:33 EDT
This is being performed in a high availability mode and should have minimal impact to transaction processing. While minimal transaction impact is anticipated during this maintenance you may also experience a few periods of network latency.
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 12, 09:33 EDT
Completed -
The scheduled maintenance has been completed.
May 12, 17:00 EDT
May 12, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:02 EDT
May 12, 10:02 EDT
Scheduled -
CardinalCommerce will be performing preventive network improvements on May 12th, 2021 from 10:00am EST- 5:00pm EST (2:00pm GST-9:00pm GST). During this window we will be applying preventive measures to optimize network performance between data centers and replication.
This is being performed in a high availability mode and should have minimal impact to transaction processing. While minimal transaction impact is anticipated during this maintenance you may also experience a few periods of network latency.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 12, 09:30 EDT
This is being performed in a high availability mode and should have minimal impact to transaction processing. While minimal transaction impact is anticipated during this maintenance you may also experience a few periods of network latency.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 12, 09:30 EDT
Resolved -
This incident has been resolved.
May 12, 00:52 EDT
May 12, 00:52 EDT
Investigating -
Cardinal monitoring has detected a time out issue with the Transaction Detail Report within the VCAS Portal, specifically for VCAS 2.0 transactions. Cardinal engineers are aware and actively working to resolve the issue to bring the reporting app back to full functionality.
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 12, 00:00 EDT
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 12, 00:00 EDT
May 11, 2021
Resolved -
This incident has been resolved.
May 11, 23:19 EDT
May 11, 23:19 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 11, 22:27 EDT
May 11, 22:27 EDT
Update -
We are continuing to investigate this issue.
May 11, 21:25 EDT
May 11, 21:25 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 21:24 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 21:24 EDT
Resolved -
After continued observation we confirmed the increase of VCAS latency has remained subsided as of 18:24 GMT.
Impact Time:
5/11/2021 17:51 GMT
5/11/2021 18:24 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 11, 15:20 EDT
Impact Time:
5/11/2021 17:51 GMT
5/11/2021 18:24 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 11, 15:20 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 14:15 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 14:15 EDT
Resolved -
After continued observation we confirmed the increase of Centinel latency has remained subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Merchants may have experienced downgraded performance when attempting to complete authentication resulting in an increase of Incomplete and Unavailable authentication statuses.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 11, 11:59 EDT
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Merchants may have experienced downgraded performance when attempting to complete authentication resulting in an increase of Incomplete and Unavailable authentication statuses.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 11, 11:59 EDT
Monitoring -
The recent increase of Centinel latency has subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Merchants may have experienced downgraded performance when attempting to complete authentication resulting in an increase of Incomplete and Unavailable authentication statuses.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 16:00 GMT. In the interim, please don't hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' for additional details.
May 11, 10:21 EDT
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Merchants may have experienced downgraded performance when attempting to complete authentication resulting in an increase of Incomplete and Unavailable authentication statuses.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 16:00 GMT. In the interim, please don't hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' for additional details.
May 11, 10:21 EDT
Investigating -
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 11, 09:39 EDT
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 11, 09:39 EDT
Resolved -
After continued observation we confirmed the increase of VCAS latency has remained subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 11, 11:56 EDT
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 11, 11:56 EDT
Monitoring -
The recent increase of VCAS latency has subsided as of 13:53 GMT.
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may be experiencing inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 16:00 GMT. In the interim, please don't hesitate to contact your local VISA support teams for additional details.
May 11, 10:15 EDT
Impact Time for May 11th:
1st Period of Intermittent Latency
5/11/2021 13:12 GMT
5/11/2021 13:32 GMT
2nd Period of Intermittent Latency
5/11/2021 13:37 GMT
5/11/2021 13:41 GMT
3rd Period of Intermittent Latency
5/11/2021 13:49 GMT
5/11/2021 13:53 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may be experiencing inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 16:00 GMT. In the interim, please don't hesitate to contact your local VISA support teams for additional details.
May 11, 10:15 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 09:39 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 11, 09:39 EDT
May 10, 2021
Resolved -
We have confirmed the Centinel East Data Center latency has been fully resolved as of 7:10 PM ET (11:10 PM GMT). Most customers would have seen minimal to no impact unless load balancing or hard coded to our East Coast Data Center endpoints.
Impact Time May 10th, 2021
Start Time: 5/10/21 5:00 PM ET (21:00 GMT)
End Time: 5/10/21 7:10 PM ET (23:10 GMT)
Customer Impact
During this time Merchants and Partners pointed to our East Coast Data Center would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication or Alternative Payment Processing. Depending on merchant specific business logic, these impacted transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 10, 19:51 EDT
Impact Time May 10th, 2021
Start Time: 5/10/21 5:00 PM ET (21:00 GMT)
End Time: 5/10/21 7:10 PM ET (23:10 GMT)
Customer Impact
During this time Merchants and Partners pointed to our East Coast Data Center would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication or Alternative Payment Processing. Depending on merchant specific business logic, these impacted transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 10, 19:51 EDT
Monitoring -
Cardinal monitoring has detected intermittent latency and connectivity issues with our East Coast Data Center.
Impact:
The impact from this issue is that transaction processing may result in periods of latency. Cardinal engineers are aware and working with network teams to resolve the issue. Our Midwest Data Center is not impacted during this time. Customers who support dynamic or customer controlled routing between East and Midwest facilities are suggested to direct traffic to our Midwest Data Center to minimize the impact on transaction processing.
We will keep you informed on the resolution as the status changes. Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 10, 18:45 EDT
Impact:
The impact from this issue is that transaction processing may result in periods of latency. Cardinal engineers are aware and working with network teams to resolve the issue. Our Midwest Data Center is not impacted during this time. Customers who support dynamic or customer controlled routing between East and Midwest facilities are suggested to direct traffic to our Midwest Data Center to minimize the impact on transaction processing.
We will keep you informed on the resolution as the status changes. Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.
May 10, 18:45 EDT
May 9, 2021
No incidents reported.
May 8, 2021
No incidents reported.
May 7, 2021
No incidents reported.
May 6, 2021
No incidents reported.
May 5, 2021
Resolved -
We have confirmed the Centinel Data Center latency has resolved as of 10:10 AM ET (14:10 GMT).
Impact Time May 5th, 2021
Start Time: 5/5/21 10:03 AM ET (14:03 GMT)
End Time: 5/5/21 10:10 ET (14:10 GMT)
Customer Impact
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 5, 13:33 EDT
Impact Time May 5th, 2021
Start Time: 5/5/21 10:03 AM ET (14:03 GMT)
End Time: 5/5/21 10:10 ET (14:10 GMT)
Customer Impact
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 5, 13:33 EDT
Monitoring -
The Centinel Data Center Latency detected has subsided as of 10:10 AM ET (14:10 GMT)
Impact Time May 5th, 2021
Start Time: 5/5/21 10:03 AM ET (14:03 GMT)
End Time: 5/5/21 10:10 ET (14:10 GMT)
Customer Impact
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
As we continue to monitor we'll provide another update at 1 PM ET (5 PM GMT).
May 5, 11:06 EDT
Impact Time May 5th, 2021
Start Time: 5/5/21 10:03 AM ET (14:03 GMT)
End Time: 5/5/21 10:10 ET (14:10 GMT)
Customer Impact
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated transactions.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
As we continue to monitor we'll provide another update at 1 PM ET (5 PM GMT).
May 5, 11:06 EDT
Investigating -
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 5, 10:20 EDT
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 5, 10:20 EDT
Resolved -
After continued observation we confirmed the increase of VCAS latency has subsided as of 1350 GMT.
Impact Time for May 5th:
5/5/2021 0716 - 0721 GMT
5/5/2021 0730 - 0731 GMT
5/5/2021 0737 - 0749 GMT
5/5/2021 1223 - 1230 GMT
5/5/2021 1254 - 1258 GMT
5/5/2021 1301 - 1309 GMT
5/5/2021 1316 - 1318 GMT
5/5/2021 1327 - 1328 GMT
5/5/2021 1346 - 1347 GMT
5/5/2021 1349 - 1350 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 5, 13:03 EDT
Impact Time for May 5th:
5/5/2021 0716 - 0721 GMT
5/5/2021 0730 - 0731 GMT
5/5/2021 0737 - 0749 GMT
5/5/2021 1223 - 1230 GMT
5/5/2021 1254 - 1258 GMT
5/5/2021 1301 - 1309 GMT
5/5/2021 1316 - 1318 GMT
5/5/2021 1327 - 1328 GMT
5/5/2021 1346 - 1347 GMT
5/5/2021 1349 - 1350 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may have experienced inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
Please don't hesitate to contact your local VISA support teams for additional details regarding this event.
May 5, 13:03 EDT
Update -
We have seen continued intermittent latency since 12:53 GMT to current.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the status changes.
May 5, 10:03 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the status changes.
May 5, 10:03 EDT
Identified -
The issue has been identified and a fix is being implemented.
May 5, 09:12 EDT
May 5, 09:12 EDT
Monitoring -
The recent increase of VCAS latency has subsided as of 12:23 GMT.
Impact Time for May 5th:
1st Period of Intermittent Latency
5/5/2021 0716 GMT
5/5/2021 0721 GMT
2nd Period of Intermittent Latency
5/5/2021 0730 GMT
5/5/2021 0731 GMT
3rd Period of Intermittent Latency
5/5/2021 0737 GMT
5/5/2021 0749 GMT
4th Period of Intermittent Latency
5/5/2021 1223 GMT
5/5/2021 1230 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may be experiencing inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 2 PM GMT. In the interim, please don't hesitate to contact your local VISA support teams for additional details.
May 5, 08:52 EDT
Impact Time for May 5th:
1st Period of Intermittent Latency
5/5/2021 0716 GMT
5/5/2021 0721 GMT
2nd Period of Intermittent Latency
5/5/2021 0730 GMT
5/5/2021 0731 GMT
3rd Period of Intermittent Latency
5/5/2021 0737 GMT
5/5/2021 0749 GMT
4th Period of Intermittent Latency
5/5/2021 1223 GMT
5/5/2021 1230 GMT
Customer Impact
During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses.
In addition to transaction impact during this time, Issuers may be experiencing inability to access the application within the UI. If you're continuing to have issues with the VCAS Portal please cache and refresh your browser.
We will be keeping this Status Page Window open as our engineers continue to monitor. We will provide another update at 2 PM GMT. In the interim, please don't hesitate to contact your local VISA support teams for additional details.
May 5, 08:52 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 5, 08:36 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 5, 08:36 EDT
Resolved -
Traffic has been restored to our Primary Data Center as latency has been mitigated.
Cardinal Support Team
May 5, 05:09 EDT
Cardinal Support Team
May 5, 05:09 EDT
Update -
At 5/5/2021 at 0837 GMT Cardinal has moved traffic back to our primary datacenter, we are still investigating the cause of this latency.
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:42 EDT
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:42 EDT
Monitoring -
At 5/5/2021 at 0752 GMT Cardinal has moved traffic to our alternate datacenter, since this move we have started to see improvements in traffic, we are still investigating the cause of this latency.
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:21 EDT
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:21 EDT
Update -
Cardinal monitoring is still observing periods of intermittent connectivity with authentications inside our VCAS platform. Please find additional details listed below:
Impact: The impact from this issue Intermittent Connectivity Issue, Cardinal engineers are aware and are currently working to determine the cause of the issue.
1st Period of Intermittent Latency
5/5/2021 0716 GMT
5/5/2021 0721 GMT
2nd Period of Intermittent Latency
5/5/2021 0730 GMT
5/5/2021 0731 GMT
3rd Period of Intermittent Latency
5/5/2021 0737 GMT
5/5/2021 0749 GMT
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:03 EDT
Impact: The impact from this issue Intermittent Connectivity Issue, Cardinal engineers are aware and are currently working to determine the cause of the issue.
1st Period of Intermittent Latency
5/5/2021 0716 GMT
5/5/2021 0721 GMT
2nd Period of Intermittent Latency
5/5/2021 0730 GMT
5/5/2021 0731 GMT
3rd Period of Intermittent Latency
5/5/2021 0737 GMT
5/5/2021 0749 GMT
We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.
Cardinal Support Team
May 5, 04:03 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 5, 03:28 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 5, 03:28 EDT
May 4, 2021
No incidents reported.
May 3, 2021
Resolved -
The intermittent latency has subsided as of Saturday May 1st at about 11 AM EST (15:00 GMT)
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 3, 11:32 EDT
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
May 3, 11:32 EDT
Identified -
To provide an update, Cardinal engineers are continuing to see intermittent timeouts to the 1.0 and EMV 2.0 MasterCard Directory Server. Our network and application teams are still engaged with Mastercard Engineers working towards a solution.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
We will provide our next update at 2 PM ET (6 PM GMT)
May 1, 10:44 EDT
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
We will provide our next update at 2 PM ET (6 PM GMT)
May 1, 10:44 EDT
Update -
Cardinal engineers are continuing to follow-up with Mastercard as our monitoring still detects intermittent latency with the Mastercard 3DS 1.0 and EMV 2.0 Directory Servers.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 17:20 EDT
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 17:20 EDT
Monitoring -
The cause of the latency has been identified as intermittent connectivity issues with the directory server. Monitoring has detected no impact since ~13:30 EDT. We continue to monitor.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 13:56 EDT
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 13:56 EDT
Investigating -
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 11:29 EDT
Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Apr 30, 11:29 EDT
May 2, 2021
Resolved -
We believe this issue is fully resolved at this time, and are presently investigating the cause. We thank you for your patience, please refer all further inquiries to support@cardinalcommerce.com
May 2, 05:20 EDT
May 2, 05:20 EDT
Investigating -
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 2, 04:51 EDT
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
May 2, 04:51 EDT
May 1, 2021