All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
PayPal System Issues
Resolved - Hello,

We have received a response from from Paypal reporting that the issue was resolved at Fri, 03 Dec 2021 01:18 GMT. Our monitoring is showing that errors associated with this issue have also decreased. We will continue to monitor for any additional issues, but in the meantime I will be closing this incident.

Thank you,
Chris
Dec 2, 20:42 EST
Identified - PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site.

Reported Start Date/Time: Thu, 02 Dec 2021 23:50 GMT

Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions.

Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

https://www.paypal-status.com/product/production
Dec 2, 20:05 EST
Dec 1, 2021
Centinel ACS Latency - acs2.onlinesbi.com
Resolved - Cardinal is no longer observing intermittent latency with State Bank of India as of 19:43 GMT.

Impacted ACS URL: acs2.onlinesbi.com
Bank Impacted: State Bank of India
Region Impacted: India

Reported Start Time: 09:45 GMT
Reported End Time: 19:43 GMT
Dec 1, 17:02 EST
Monitoring - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider early today. This status update is to provide additional details on what we're observing from the ACS latency and resolution updates.

Impacted ACS URL: (insert URL): acs2.onlinesbi.com
Bank Impacted: STATE BANK OF INDIA
Reported Start Time: (insert date and time): 9:45 AM UTC
Region Impacted: India

Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider. We will share another update in the next 2 hours.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Dec 1, 13:17 EST
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Centinel ACS Latency
Resolved - Cardinal is no longer observing Intermittent latency processing with ARCOT, They have also confirmed this issue to be resolved on their end as of 0524 GMT
Nov 27, 00:39 EST
Identified - Cardinal monitoring is observing intermittent latency processing Consumer Authentication with a direct ACS provider at this time.

Impacted ACS: Arcot
Reported Start Time: Nov 27, 03:37 UTC


Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaging the Card Networks and the ACS provider. The next update will be in 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Nov 26, 22:44 EST
Nov 26, 2021
Centinel Database Server Maintenance
Completed - Completed on the 16th
Nov 26, 22:42 EST
Scheduled - CardinalCommerce will be performing preventive Centinel database maintenance Monday, November 16th from 2:00 AM through 5:00 AM UTC. During this window we will apply the most recent database patches and performance enhancements.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.
Nov 12, 16:25 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

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