CardinalCommerce Status

All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational

Midwest Data Center Operational

Consumer Authentication (3DS) Operational

PayPal Operational

VCAS / Issuer Services Operational

Centinel Operational

MAX Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Centinel, MAX, and VCAS - Network Maintenance Oct 20, 13:00 - Oct 22, 17:00 EDT

CardinalCommerce will be performing Network Maintenance on Tuesday, October 20th through Thursday, October 22nd.

The daily time frame of the maintenance window is being performed from 17:00 GMT to 21:00 GMT. We perform monitoring and testing of the updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Posted on Oct 7, 19:42 EDT

Past Incidents

Oct 19, 2020

No incidents reported today.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Centinel - Downgraded Performance Identified with ACS Provider

Resolved - At approximately 5:45am EST, the ACS issue appears to have abated in full with ICICI Bank. At this time, Cardinal considers this issue to be resolved and performance across the ACS to have recovered.
Oct 14, 06:21 EDT

Investigating - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider at this time. During this time you may see a downgraded performance with consumer authentication that would result in a higher than normal timeout during authentication.

Reported Start Time: 22:59 EST / 02:59 GMT
ACS URL - https://www.3dsecure.icicibank.com/

We are currently engaging the Card Networks and the ACS provider on this latency to help remediate this latency. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Oct 14, 01:13 EDT

Oct 13, 2020

Centinel - Downgraded Performance Identified with ACS Provider

Resolved - This incident has been resolved.
Oct 13, 11:03 EDT

Monitoring - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider. During this time you may see downgraded performance with consumer authentication that would result in an increase in Incomplete or Unavailable authentications.

Reported Start Time: ~3:30am EDT
Reported Resolved: ~6:07am EDT
ACS URLs:
secure5.arcot.com
secure4.arcot.com
secure7.arcot.com
secure6.arcot.com
tsys.arcot.com

We are currently engaging the Card Networks and the ACS provider to help remediate this latency. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Oct 13, 07:09 EDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

Centinel - Intermittent Latency with Visa Directory Server

Resolved - Previously reported intermittent latency with the Directory Servers has subsided. We will continue to monitor closely and post updates if the status changes.
Oct 10, 22:29 EDT

Monitoring - Previously reported intermittent latency with the Directory Servers has subsided. We will continue to monitor closely and post updates if the status changes.
Oct 10, 22:18 EDT

Update - We are continuing to investigate ongoing Directory Server latency. Cardinal engineers are working with representatives from the Card Networks to identify a root cause.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support
Oct 10, 20:37 EDT

Update - We are continuing to investigate this issue.
Oct 10, 15:16 EDT

Investigating - As of 10.10.20 at 1:45pm EDT, Cardinal monitoring has detected intermittent latency with Visa's Directory Server. During this time you may see a downgraded performance with consumer authentication that would result in a higher than normal timeout during authentication.

We are currently engaged with the Card Networks to help remediate this latency. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Oct 10, 13:45 EDT

Oct 9, 2020

No incidents reported.

Oct 8, 2020

VCAS/Financial Institution Services - Network Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 13:00 EDT

Scheduled - CardinalCommerce will be performing Network Maintenance on Thursday, October 8, 2020 between 17:00 and 21:00 GMT.

We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Sep 21, 14:31 EDT

Oct 7, 2020

Centinel - Downgraded Performance Identified with ACS Provider

Resolved - Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided on 21-Sep-2020 at 2:48 PM GMT, and we have seen improved enrollment and authentication success rates as a result.

Reported Start Time: 21-Sep-2020 1:30 PM GMT
Reported End Time: 21-Sep-2020 2:48 PM GMT
ACS URL - https://acs.fisglobal.com/

Cardinal engineers communicated with the card networks who worked with this ACS provider to develop a more permanent resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Oct 7, 19:30 EDT

Update - Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 2:48 PM GMT, and we have seen improved enrollment and authentication success rates as a result.

Reported Start Time: 21-Sep-2020 1:30 PM GMT
Reported End Time: 21-Sep-2020 2:48 PM GMT
ACS URL - https://acs.fisglobal.com/

Cardinal engineers are continuing to communicate with the card networks who are working with this ACS provider to develop a more permanent resolution. As a result, we will continue to monitor and keep you informed as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Sep 21, 14:15 EDT

Monitoring - Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.

Reported Start Time: 21-Sep-2020 1:30 PM GMT
Reported End Time: Ongoing
ACS URL - https://acs.fisglobal.com/

Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns in the meantime.

Cardinal Support Team
Sep 21, 09:44 EDT

Oct 6, 2020

Centinel and MAX - Network Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 13:01 EDT

Scheduled - CardinalCommerce will be performing Network Maintenance on Tuesday, October 6, 2020 between 17:00 and 21:00 GMT.

We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Sep 21, 14:29 EDT

Oct 5, 2020

No incidents reported.