CardinalCommerce Status

All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational

Midwest Data Center Operational

Consumer Authentication (3DS) Operational

PayPal Operational

VCAS / Issuer Services Operational

Centinel Operational

MAX Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Centinel and Max Standard Database Server Maintenance Jul 20, 22:00 - Jul 23, 11:00 EDT

CardinalCommerce will be performing database system improvements on July 20th through July 23rd. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jun 28, 20:33 EDT

VCAS/Financial Institution Services Standard Database Server Maintenance Jul 23, 22:00 - Jul 27, 11:00 EDT

CardinalCommerce will be performing database system improvements on July 23rd through July 27th. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Posted on Jun 28, 20:36 EDT

Past Incidents

Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

SFTP Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 EDT

Scheduled - CardinalCommerce will be performing SFTP improvements on Tuesday, July 7.

This maintenance is being performed from 12:00pm to 04:00pm EDT. We perform monitoring and testing of the updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency during batch settlement.

Please do not hesitate to contact support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jul 7, 09:50 EDT

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Centinel - Downgraded Performance Identified with ACS Provider (Expired ACS certificate) 6/30/2020

Resolved - The Expired certificate issue with the ACS URL's has resolved:

ACS URL - https://cimbdebit-securee-pay.cimb.com/ resolved 6/30 9:06am EDT
ACS URL- https://acs.tmbbank.com/ resolved 7/1 5:10am EDT
Jul 2, 15:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 07:12 EDT

Update - We are still escalating the resolution with the Card Networks and the ACS provider on the expirted certs to help remediate the signiture status failures. Cardinal support will update the status page throughout the reported incident through to resolution.
Jun 30, 13:22 EDT

Identified - Cardinal monitoring has detected an expired certificate when processing Consumer Authentication with 2 ACS providers at this time. During this time you may see an increase in signiture status failures for the following ACS's. These examples can still be authorized as a 3DS transaction since the ECI and CAVV are being returned.

Reported Start Time: 5:40 AM EST
ACS URL -https://cimbdebit-securee-pay.cimb.com
ACS URL - https://acs.tmbbank.com
Currencies - MYR and THB

We are currently engaging the Card Networks and the ACS providers on the issue. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Jun 30, 06:34 EDT

Jul 1, 2020

Jun 30, 2020

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

Centinel - Intermittent Latency Identified with - ACS URL: https://onlinesbi.com

Resolved - This incident has been resolved.
Jun 25, 13:10 EDT

Identified - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard & Visa Directory Server. We’re working with the card networks to resolve the issue. Customers may be experiencing higher than normal timeouts while processing Mastercard Consumer Authentication transactions.

Reported Date/Time: 11:25am EDT
Customer Impact: During this the time noted above, customers may have been experiencing higher than normal timeouts while processing Consumer Authentication transactions with Visa.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Jun 25, 12:29 EDT