Identified - Due to Microsoft Outage, there will delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform and disruption to access VCAS Portal. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers.
Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted.
Next Update:When new information is available or status changes
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Nov 12, 2026 - 18:26 EST
Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions.
Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted.
Next Update:When new information is available or status changes
Please do not hesitate to contact your local Visa support team if you have any questions or concerns.
Visa Local Support Channels by Region
Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Nov 12, 2026 - 18:26 EST
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
Operational
Cardinal API
Operational
Cardinal Hybrid API
Operational
Merchant Portal
Operational
VCAS Issuer Services
Degraded Performance
The Real-time Data Exchange (RDX)
Operational
File Processor
Operational
Authentication Data Exchange (ADX)
Operational
Reporting Extract
Operational
VCAS Portal
Degraded Performance
PayPal
Operational
Status Page
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance