Centinel and Max Standard Network and Database Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements from October 18th, 2021 through October 21st, 2021. During these windows we will apply the most recent network and database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed as follows:

October 18th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
October 19th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
October 20th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
October 21st, 2021 from 10:00pm EST- 6:00pm EST (2:00am GMT-10:00pm GMT)

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Under Maintenance
MAX ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VCAS/ Issuer Services Standard Network and Database Server Maintenance Oct 21, 08:00 - Oct 24, 14:00 EDT
CardinalCommerce will be performing network and database system maintenance October 21st, 2021 through October 24th, 2021 from 8:00am EST- 2:00pm EST (12:00pm GMT-6:00pm GMT).

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on Oct 6, 17:55 EDT
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Unresolved incident: Centinel and Max Standard Network and Database Server Maintenance.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Centinel Transaction Impact Resulting in "U" Authentication Status
Resolved - Cardinal has been monitoring for the past hour and success rate of Mastercard EMV 3DS transactions has now been restored and will be marking this as Resolved

We will follow up with Mastercard requesting more information about this outage.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 15, 08:50 EDT
Monitoring - Cardinal Monitoring is no longer seeing errors as they have subsided as of 10.15.21 at 0700 EST we are continuing to monitor the issue and will advise once we receive confirmation from MC that the is resolved.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 15, 08:01 EDT
Update - Cardinal Monitoring has received notification from MasterCard Support with the following information.

Please be informed that MasterCard noticed a service disruption and opened INC000000189086. MasterCard EMV 3DS Customers are experiencing intermittent issues Starting on 15th October 2021 01:05:00 CST. Their internal teams are urgently working to resolve the issue.


MasterCard ha not provided any ETR when service will be fully restored. Cardinal will provide an update to the issue in the next hour or as the status changes

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Cardinal Commerce Support Team
Oct 15, 06:48 EDT
Update - Cardinal Monitoring is still seeing errors coming from MasterCard, there was a brief moment at 0935 GMT where the errors had subsided and we were seeing good Traffic, however at 0942 GMT the errors returned.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 15, 05:58 EDT
Identified - Cardinal Monitoring has identified the issue with MasterCard 2.x transactions where the RReq is not being sent to the MPI Providers. Mastercard is currently working on the outage and will send an update once it has been restored.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 15, 04:44 EDT
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.

Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 15, 03:48 EDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Centinel Transaction Impact
Resolved - 3DS authentication processing with Cruise integrations has recovered as of 11:05 AM GMT.

Start Time: October 8th, 2021 at 8:35 AM GMT
End Time: October 8th, 2021 at 11:05 AM GMT

Customer Impact:
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication on Cruise Services including Cruise Hybrid, Cruise API and Cruise Standard. During this window you may be seeing transaction processing latency resulting in a increase in Errors, timeouts, and Incomplete Authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard ecommerce transactions.

As normal, we will continue to monitor all traffic and report any further issues. If you would like to better understand how this impacted your business, please contact Support (https://support.cardinalcommerce.com) or your Customer Success Manager.
Oct 8, 07:49 EDT
Identified - Cardinal monitoring continues to see intermittent latency within our database primarily impacting our Cruise Services including Cruise Hybrid, Cruise API and Cruise Standard.

Start Time: October 8th, 2021 at 8:35 AM GMT
End Time: Ongoing

Customer Impact
During this time Merchants and Partners would have experienced intermittent latency and possible timeouts when attempting to complete 3DS authentication on Cruise Services including Cruise Hybrid, Cruise API and Cruise Standard. During this window you may be seeing transaction processing latency resulting in a increase in Errors, timeouts, and Incomplete Authentication. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard ecommerce transactions.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Oct 8, 06:40 EDT
Update - Cardinal is continuing to investigate this issue. We have escalated to multiple teams and are continuing to look into the problem.
Oct 8, 05:51 EDT
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.

Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Oct 8, 05:03 EDT
Oct 7, 2021

No incidents reported.

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