CardinalCommerce Status

All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational

Midwest Data Center Operational

Consumer Authentication (3DS) Operational

PayPal Operational

VCAS / Issuer Services Operational

Centinel Operational

MAX Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Unscheduled VCAS Database Maintenance – 7/29/2020 Jul 29, 18:00-21:00 EDT

We are currently experiencing intermittent latency with VCAS processing causing minimal impact to transaction processing at this time. As a preventive measure to avoid impact CardinalCommerce will be performing an unscheduled VCAS Database Maintenance Today, July 29th at 10:00 PM GMT.

This maintenance is being performed in a high availability mode with minimal expected impact on VCAS transaction processing and possibly a brief delay in the ability to view historical transactions in the VCAS Portal (https://identifiportal.cardinalcommerce.com).

Please do not hesitate to contact support@cardinalcommerce.com (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jul 29, 17:57 EDT

Centinel and VCAS/Financial Institution Services - Network Maintenance Aug 5, 13:00-17:00 EDT

CardinalCommerce will be performing network improvements on Wednesday, August 5, 2020 between 17:00 and 21:00 GMT. We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Posted on Jul 24, 17:50 EDT

Centinel and VCAS/Financial Institution Services - Network Maintenance Aug 6, 13:00-17:00 EDT

CardinalCommerce will be performing network improvements on Thursday, August 6, 2020 between 17:00 and 21:00 GMT. We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Posted on Jul 24, 17:52 EDT

Past Incidents

Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Centinel - Connectivity Impact Identified with Mastercard Directory Server

Resolved - Connectivity with the 1.0 MasterCard SecureCode Directory Server was restored at 15:47 GMT.

Start Date/Time: 2020/07/30 14:56 GMT
End Date/Time: 2020/07/30 15:47 GMT

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Jul 30, 12:46 EDT

Identified - Cardinal monitoring has detected intermittent connectivity issues processing Consumer Authentication with the MasterCard Directory Server. We’re working with the MasterCard Securecode support team to resolve the issue. Customers may be experiencing higher than normal timeouts resulting in an increase in Unenrolled Authentication while processing MasterCard Consumer Authentication transactions.

Reported Date/Time: 2020/07/30 14:56 GMT

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Jul 30, 11:52 EDT

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

VCAS/Financial Institution Services Standard Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 EDT

Scheduled - CardinalCommerce will be performing database system improvements on July 23rd through July 27th. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Jun 28, 20:36 EDT

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

Centinel and Max Standard Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 EDT

Scheduled - CardinalCommerce will be performing database system improvements on July 20th through July 23rd. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jun 28, 20:33 EDT

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.