All Systems Operational
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
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Operational
Cardinal API
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Operational
Cardinal Hybrid API
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Operational
Merchant Portal
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Operational
VCAS Issuer Services
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Operational
The Real-time Data Exchange (RDX)
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Operational
File Processor
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Operational
Authentication Data Exchange (ADX)
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Operational
Reporting Extract
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Operational
VCAS Portal
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Operational
PayPal
Operational
Status Page
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VCAS Issuer Services SFTP Network Maintenance Notification
Aug 23, 2024 08:00 - Aug 26, 2024 08:00 EDT
This notification is to inform you that Visa will be performing a SFTP network maintenance starting August 24th, 2024 as part of an ongoing effort to strengthen our security infrastructure and data center redundancy.
This maintenance may require updates for customers that rely on Visa-provided SFTP solutions for recurring reporting extracts and batch processing. Please note, customers leveraging SFTP must complete the requirements outlined below to avoid transactional impact by no later than August 24th, 2024.
What do I need to do?
By no later than August 24th, 2024 customers may need to verify with their network teams to allow and trust the existing Egress and Ingress IP address blocks for communicating to Visa hosted SFTP or communication from Visa to customer-owned SFTP.
For the current Ingress/Egress SFTP IP Addresses please log into the Visa Support Hub and review: https://visasupporthub.visaonline.com/en-US/knowledgearticle/?code=KA-07038#t=All
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on Jul 24, 2024 - 09:24 EDT
This maintenance may require updates for customers that rely on Visa-provided SFTP solutions for recurring reporting extracts and batch processing. Please note, customers leveraging SFTP must complete the requirements outlined below to avoid transactional impact by no later than August 24th, 2024.
What do I need to do?
By no later than August 24th, 2024 customers may need to verify with their network teams to allow and trust the existing Egress and Ingress IP address blocks for communicating to Visa hosted SFTP or communication from Visa to customer-owned SFTP.
For the current Ingress/Egress SFTP IP Addresses please log into the Visa Support Hub and review: https://visasupporthub.visaonline.com/en-US/knowledgearticle/?code=KA-07038#t=All
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region
LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on Jul 24, 2024 - 09:24 EDT
Centinel Merchant SFTP Network Maintenance Notification
Aug 23, 2024 08:00 - Aug 26, 2024 08:00 EDT
This notification is to inform you that CardinalCommerce will be performing a SFTP network maintenance starting August 24th, 2024 as part of an ongoing effort to strengthen our security infrastructure and data center redundancy.
This maintenance may require updates for customers that rely on Cardinal-provided SFTP solutions for recurring reporting extracts and PayPal batch processing. Please note, customers leveraging SFTP must complete the requirements outlined below to avoid transactional impact by no later than August 24th, 2024.
What do I need to do?
By no later than August 24th, 2024 customers may need to verify with their network teams to allow and trust the existing Egress and Ingress IP address blocks for communicating to Cardinal hosted FTP or communication from Cardinal to customer-owned SFTP.
For the current Ingress/Egress SFTP IP Addresses please log into the Cardinal Support Hub and review: https://supporthub.cardinaltrusted.com/en-US/knowledgearticle/?code=KA-07037#t=All
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jul 24, 2024 - 09:27 EDT
This maintenance may require updates for customers that rely on Cardinal-provided SFTP solutions for recurring reporting extracts and PayPal batch processing. Please note, customers leveraging SFTP must complete the requirements outlined below to avoid transactional impact by no later than August 24th, 2024.
What do I need to do?
By no later than August 24th, 2024 customers may need to verify with their network teams to allow and trust the existing Egress and Ingress IP address blocks for communicating to Cardinal hosted FTP or communication from Cardinal to customer-owned SFTP.
For the current Ingress/Egress SFTP IP Addresses please log into the Cardinal Support Hub and review: https://supporthub.cardinaltrusted.com/en-US/knowledgearticle/?code=KA-07037#t=All
Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Jul 24, 2024 - 09:27 EDT