In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 16:03 EDT
Apr 25, 2024 - 16:03 EDT
Scheduled - Visa will be updating a set of staging and production Leaf certificates that are set to expire on May 25, 2024 and May 26, 2024. To prevent disruption to services, we ask that you review your configuration immediately.
The Leaf certificates that are expiring are the client certificates sent by VISA to your endpoint as part of the mutual TLS (MTLS) handshake for RDX, ADX, or Oauth connections.
The expiring certificates are as follows:
DigiCert signed Staging:
Common Name (CN): rdxstag.cardinalcommerce.com
Serial Number: 0b837bfe165d25c31287f5c223580bf5
Date of Replacement: April 25, 2024, 11:00:00 EDT
Date of Expiry: May 25, 2024 19:59:59 EDT
DigiCert signed Production:
Common Name (CN): rdx.cardinalcommerce.com
Serial Number: 04a9a50a1f534a71e651ccd2cbca269e
Date of Replacement: May 21, 2024, 11:00:00 EDT
Date of Expiry: May 26, 2024 19:59:59 EDT
The Intermediate CA and Root CA will remain the same.
Intermediate CA:
Common Name (CN): DigiCert Global G2 TLS RSA SHA256 2020 CA1
Serial Number: 0cf5bd062b5602f47ab8502c23ccf066
Root CA:
Common Name (CN): DigiCert Global Root G2
Serial Number: 033af1e6a711a9a0bb2864b11d09fae5
Customer Responsibilities:
• If you trust on the leaf certificate, we will have to coordinate the switchover with your connection. Please contact your local VCAS support and/or account manager to coordinate this change.
• If you require coordination, we will schedule a time to switch over the leaf certificate. It is imperative that the migration occur before certificate expiration, otherwise RDX services will be impacted.
• If you do not require coordination, we will be performing the switchover to the new client certificates on the dates specified above.
• If you trust on the Intermediate and Root CA certificate, you do not need to make any modifications.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns. Please contact support or your account manager if you require the full Cert Chain.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Apr 25, 2024 16:03 - May 26, 2024 16:03 EDT
The Leaf certificates that are expiring are the client certificates sent by VISA to your endpoint as part of the mutual TLS (MTLS) handshake for RDX, ADX, or Oauth connections.
The expiring certificates are as follows:
DigiCert signed Staging:
Common Name (CN): rdxstag.cardinalcommerce.com
Serial Number: 0b837bfe165d25c31287f5c223580bf5
Date of Replacement: April 25, 2024, 11:00:00 EDT
Date of Expiry: May 25, 2024 19:59:59 EDT
DigiCert signed Production:
Common Name (CN): rdx.cardinalcommerce.com
Serial Number: 04a9a50a1f534a71e651ccd2cbca269e
Date of Replacement: May 21, 2024, 11:00:00 EDT
Date of Expiry: May 26, 2024 19:59:59 EDT
The Intermediate CA and Root CA will remain the same.
Intermediate CA:
Common Name (CN): DigiCert Global G2 TLS RSA SHA256 2020 CA1
Serial Number: 0cf5bd062b5602f47ab8502c23ccf066
Root CA:
Common Name (CN): DigiCert Global Root G2
Serial Number: 033af1e6a711a9a0bb2864b11d09fae5
Customer Responsibilities:
• If you trust on the leaf certificate, we will have to coordinate the switchover with your connection. Please contact your local VCAS support and/or account manager to coordinate this change.
• If you require coordination, we will schedule a time to switch over the leaf certificate. It is imperative that the migration occur before certificate expiration, otherwise RDX services will be impacted.
• If you do not require coordination, we will be performing the switchover to the new client certificates on the dates specified above.
• If you trust on the Intermediate and Root CA certificate, you do not need to make any modifications.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns. Please contact support or your account manager if you require the full Cert Chain.
VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Apr 25, 2024 16:03 - May 26, 2024 16:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 2024 - 12:00 EDT
Apr 21, 2024 - 12:00 EDT
Scheduled - VISA will be performing network enhancements for VISA Consumer Authentication Service (VCAS) starting on April 21st, 2024 at 16:00 UTC through April 29th, 2024 at 22:00 UTC. During this time, we will be applying upgrades to the network, storage, and compute infrastructure to improve overall performance.
We will perform monitoring and testing of the updates while we are fully staffed from a support and network operations standpoint. This is being performed in a high availability mode and should have limited impact to transaction processing. While limited transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region:
Global VISA Support Hub (LAC) - https://visasupporthub.visaonline.com/
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Apr 21, 2024 12:00 - Apr 29, 2024 18:00 EDT
We will perform monitoring and testing of the updates while we are fully staffed from a support and network operations standpoint. This is being performed in a high availability mode and should have limited impact to transaction processing. While limited transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
VISA Local Support Channels by Region:
Global VISA Support Hub (LAC) - https://visasupporthub.visaonline.com/
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com
Cardinal Commerce Support (https://support.cardinalcommerce.com)
Apr 21, 2024 12:00 - Apr 29, 2024 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 2024 - 12:00 EDT
Apr 21, 2024 - 12:00 EDT
Scheduled - CardinalCommerce will be performing Centinel network enhancements starting on April 21st, 2024 at 16:00 UTC through April 29th, 2024 at 22:00 UTC. During this time, we will be applying upgrades to the network, storage, and compute infrastructure to improve overall performance.
We will perform monitoring and testing of the updates while we are fully staffed from a support and network operations standpoint. This is being performed in a high availability mode and should have limited impact to transaction processing. While limited transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact our support team at support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Apr 21, 2024 12:00 - Apr 29, 2024 18:00 EDT
We will perform monitoring and testing of the updates while we are fully staffed from a support and network operations standpoint. This is being performed in a high availability mode and should have limited impact to transaction processing. While limited transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
Please do not hesitate to contact our support team at support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Apr 21, 2024 12:00 - Apr 29, 2024 18:00 EDT
About This Site
Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.
Securing your transactions is our top priority.
Cardinal Consumer Authentication (3DS)
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Under Maintenance
Cardinal API
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Under Maintenance
Cardinal Hybrid API
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Under Maintenance
Merchant Portal
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Under Maintenance
VCAS Issuer Services
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Under Maintenance
The Real-time Data Exchange (RDX)
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Under Maintenance
File Processor
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Under Maintenance
Authentication Data Exchange (ADX)
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Under Maintenance
Reporting Extract
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Under Maintenance
VCAS Portal
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Under Maintenance
PayPal
Under Maintenance
Status Page
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Introducing Our New Support Site - Coming May 2024!
Mar 26, 2024 10:30 - Apr 26, 2024 17:30 EDT
CardinalCommerce is excited to announce the upcoming launch of our new support site, the Cardinal Support Hub! The new site is designed to enhance your experience and provide even better assistance whenever you need it. Our team is hard at work crafting a user-friendly platform packed with valuable resources to address your needs more efficiently.
Here's what you can expect from our new support site:
Streamlined navigation: Easily find the information you're looking for with our intuitive navigation menu and search functionality.
Comprehensive knowledge base: Access a wealth of articles, tutorials, and guides covering a wide range of topics to help you get the most out of our products and services.
Interactive troubleshooting tools: Quickly troubleshoot common issues and find solutions with our interactive troubleshooting tools and step-by-step guides.
24/7 support: Get assistance anytime, anywhere with our round-the-clock support options, including email support, and a dedicated help desk.
Stay tuned for the big reveal! We’ll be sharing more updates in the upcoming weeks and are confident that it will become your go-to resource for all your support needs.
Please do not hesitate to contact support@cardinalcommerce.com for additional assistance.
Posted on Mar 26, 2024 - 10:19 EDT
Here's what you can expect from our new support site:
Streamlined navigation: Easily find the information you're looking for with our intuitive navigation menu and search functionality.
Comprehensive knowledge base: Access a wealth of articles, tutorials, and guides covering a wide range of topics to help you get the most out of our products and services.
Interactive troubleshooting tools: Quickly troubleshoot common issues and find solutions with our interactive troubleshooting tools and step-by-step guides.
24/7 support: Get assistance anytime, anywhere with our round-the-clock support options, including email support, and a dedicated help desk.
Stay tuned for the big reveal! We’ll be sharing more updates in the upcoming weeks and are confident that it will become your go-to resource for all your support needs.
Please do not hesitate to contact support@cardinalcommerce.com for additional assistance.
Posted on Mar 26, 2024 - 10:19 EDT