All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational
Midwest Data Center Operational
Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VISA will be performing VCAS network and database system improvements on the following dates in February 2021:

February 11th, February 18th, February 19th, February 20th, and February 21st

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT (3:00 AM - 4 PM GMT). During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing. During this window we will apply the most recent network and database patches to prevent new exploits from being used against our systems.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on Feb 1, 14:12 EST
CardinalCommerce will be performing network and database server maintenance on the following dates:

March 15th through March 17th from 10:00pm-10:00am EDT (3:00am-3:00pm GMT)
March 18th from 2:00pm-10:00pm EDT (7:00pm-3:00am GMT)
March 22nd through March 24th from 1:00pm-10:00pm EDT (6:00pm-3:00am GMT)

This maintenance window is an extension of effort that was partially completed during last month’s maintenance. During this window we will apply the most recent database and network updates for optimal performance and to prevent new exploits from being used against our systems on our Centinel and MAX platforms.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted on Mar 1, 15:06 EST
Visa will be performing network and database server maintenance on the following dates:

March 18th through March 19th from 2:00pm-10:00am EDT (7:00pm-3:00pm GMT)
March 19th through March 21st from 10:00pm-10:00am EDT (3:00am-3:00pm GMT)

During this window we will apply the most recent database and network updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)
Posted on Mar 1, 15:11 EST
Past Incidents
Mar 3, 2021
Resolved - This incident has been resolved.
Mar 3, 05:32 EST
Monitoring - Timeouts have stopped as of 04:47. We will continue to monitor for the next hour in case they start back up again.
Mar 3, 04:55 EST
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.

the impacted BINs are pointing to State Bank of India's ACS http://acs2.onlinesbi.com/

Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Mar 3, 04:17 EST
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - Impacted Products/APIs: Payments, Authorizations, Billing Agreements, Captures, REST APIs, Express Checkout APIs, SOAP & NVP APIS, Enterprise Solutions (Braintree), Pay with PayPal Integration
Incident Start Time: Tue, 23 Feb 2021 06:37 GMT
Incident End Time: Tue, 23 Feb 2021 08:14 GMT

Resolved:
This issue has been resolved as of Tue, 23 Feb 2021 08:14 GMT.


Affected Regions: North America


Tue, 23 Feb 2021 09:19 GMT
Feb 23, 04:24 EST
Monitoring - Cardinal is currently monitoring the above issue with PayPal Credit Services.
Feb 23, 04:06 EST
Investigating - Impacted Products/APIs: Payments, Authorizations, Billing Agreements, Captures, REST APIs, Express Checkout APIs, SOAP & NVP APIS, Enterprise Solutions (Braintree), Pay with PayPal Integration
Incident Start Time: Tue, 23 Feb 2021 06:37 GMT
Initial Notification:
Affected Regions: North America
PayPal is experiencing an issue which may be affecting PayPal Credit in our Production environment. PayPal users may not be able to use PayPal Credit / PayPal MasterCard when making payments due to this issue. Merchants may be encountering an elevated number of the following errors:

- 10001 Internal Error for SOAP and NVP API calls
- HTTP 500 error for REST API calls

PayPal's technical teams are actively working with our vendor to resolve this issue.

Tue, 23 Feb 2021 08:33 GMT
Feb 23, 04:04 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 18:13 EST
In progress - We have extended the window for network and database system maintenance to today, February 18th at 6:00pm (23:00 GMT).

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Feb 18, 16:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 1, 14:22 EST
Scheduled - CardinalCommerce will be performing network and database system improvements on February 14th through February 17th. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems on our Centinel and MAX platforms.

The daily time frame of the maintenance window is being performed from 4:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Feb 1, 14:19 EST
Feb 17, 2021
Resolved - The previously reported issues were tied to intermittent latency in the India region. These have since subsided and we have been monitoring closely ever since. Please see the impacted start/end times below.

Start Date/Time: 17-Feb-2021 03:57 GMT
End Date/Time: 17-Feb-2021 14:58 GMT
Feb 17, 16:31 EST
Investigating - Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS). Merchants and Partners may be experiencing intermittent latency and possible timeouts when attempting to complete 3DS authentication.

Cardinal engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.
Feb 17, 00:24 EST