All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational
Midwest Data Center Operational
Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2021

No incidents reported today.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Centinel and MAX - Network Security Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:00 EST
Scheduled - CardinalCommerce will be performing network security maintenance on January 13th through January 15th to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00am to 08:00pm EST. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jan 13, 11:53 EST
Jan 14, 2021
VCAS/Financial Institution Services - Reporting Delay (1/14/21)
Resolved - The VCAS Portal Reporting transaction history is now up to date and presented real time. Please do not hesitate to contact your Local VISA support if you have any questions or concerns.
Jan 14, 19:55 EST
Identified - VISA monitoring has detected a temporary delay with the Transaction Detail Report within the VCAS Portal. VISA engineers are aware and actively working to resolve the issue to bring the reporting time back to a current timestamp.

VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)
Jan 14, 16:57 EST
Jan 13, 2021
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
Emergency (Preventive) Network Maintenance - Midwest Data Center
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:01 EST
Scheduled - CardinalCommerce will be performing an unscheduled (preventive) network maintenance at our Midwest Datacenter today 07-Jan-2021 from 3:00 - 5:00 PM EST (20:00 - 22:00 GMT).

This is being performed in a high availability mode and should have minimal impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Our East Coast Data Center will not be impacted during this time. Customers who support dynamic or customer controlled routing between our East Coast and Midwest facilities are suggested to direct traffic to our East Coast Data Center during this window.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Jan 7, 09:59 EST
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021
Centinel - Downgraded Performance Identified with ACS Provider
Resolved - Performance with ACS provider, https://netsafe.hdfcbank.com, has been restored. Below are the reported start and end times from their period of intermittent latency.

Start Date/Time: 04-Jan-2021 19:13 GMT
End Date/Time: 04-Jan-2021 20:29 GMT
Jan 4, 16:01 EST
Investigating - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider at this time.

Reported Start Time: 04-Jan-2021 19:30 GMT
ACS URL: https://netsafe.hdfcbank.com

Transactions would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as unauthenticated or Attempts transactions.

We are currently engaging the Card Networks and the ACS provider on this latency to help remediate this latency. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Jan 4, 14:52 EST
Jan 3, 2021

No incidents reported.

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