Centinel - Downgraded Performance Identified with ACS Provider
Update - Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 2:48 PM GMT, and we have seen improved enrollment and authentication success rates as a result.

Reported Start Time: 21-Sep-2020 1:30 PM GMT
Reported End Time: 21-Sep-2020 2:48 PM GMT
ACS URL - https://acs.fisglobal.com/

Cardinal engineers are continuing to communicate with the card networks who are working with this ACS provider to develop a more permanent resolution. As a result, we will continue to monitor and keep you informed as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Sep 21, 14:15 EDT
Monitoring - Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.

Reported Start Time: 21-Sep-2020 1:30 PM GMT
Reported End Time: Ongoing
ACS URL - https://acs.fisglobal.com/

Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns in the meantime.

Cardinal Support Team
Sep 21, 09:44 EDT

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

East Coast Data Center Operational
Midwest Data Center Operational
Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Centinel and MAX - Network Maintenance Oct 6, 13:00-17:00 EDT
CardinalCommerce will be performing Network Maintenance on Tuesday, October 6, 2020 between 17:00 and 21:00 GMT.

We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Posted on Sep 21, 14:29 EDT
VCAS/Financial Institution Services - Network Maintenance Oct 8, 13:00-17:00 EDT
CardinalCommerce will be performing Network Maintenance on Thursday, October 8, 2020 between 17:00 and 21:00 GMT.

We perform monitoring and testing of updates during Cardinal business hours while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance, you may experience a few periods of network latency.

Please do not hesitate to reach out to support@cardinalcommerce.com, or visit our customer support site (https://support.cardinalcommerce.com) with any questions or concerns.

Cardinal Support Team
Posted on Sep 21, 14:31 EDT
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
VCAS/Financial Institution Services - Intermittent Connectivity Issue
Resolved - As of 3:16 PM GMT the Impact to VCAS transactions has been mitigated and we are now seeing improved authentication rates. Cardinal engineers are continuing to monitor for further issues.

Incident Start Time: Sept 22nd at 2:45 PM GMT
Incident Start Time: Sept 22nd at 3:16 PM GMT

For additional details on this event please contact Cardinal Support or your VISA Local support channel by region.
Sep 22, 12:10 EDT
Identified - As of 2:45 PM GMT Cardinal monitoring has detected Intermittent Connectivity Issues with our VCAS platform. Please find additional details listed below:

Customer Impact: We're seeing intermittent latency on VCAS resulting in a increase in Merchant Cancelled, Unavailable, and Incomplete authentications. Cardinal engineers are aware and working to resolve the issue.

We will keep you informed on the resolution as the status changes. In the meantime, please do not hesitate to reach out to support@cardinalcommerce.com or our customer support site at (https://support.cardinalcommerce.com) with any other questions or concerns.

Cardinal Support Team
Sep 22, 11:12 EDT
Centinel - Downgraded Performance Identified with ACS Provider https://secure7.arcot.com/
Resolved - Intermittent Latency with ACS provider https://secure7.arcot.com/ subsided at 12:40 PM GMT, and we have seen improvement with enrollment and authentication success rates as a result.

Reported Start Time 09:20 AM GMT 9.22.2020
Reported End Time 12:40 PM GMT 9.22.2020

Please do not hesitate to contact us via email at support@cardinalcommerce.com or our customer support site at https://support.cardinalcommerce.com if you have further inquiries.

Cardinal Support Team
Sep 22, 09:29 EDT
Investigating - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a direct ACS provider at this time. During this time you may see a downgraded performance with consumer authentication that would result in a higher than normal timeout during authentication.

Reported Start Time: 09/22/2020 0920am GMT (00:00)
ACS URL - https://secure7.arcot.com/

We are currently engaging the Card Networks and the ACS provider on this latency to help remediate this latency. Cardinal support will update the status page throughout the reported incident through to resolution.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at 'https://support.cardinalcommerce.com' if you have any questions or concerns.

Cardinal Support Team
Sep 22, 07:01 EDT
Sep 21, 2020
VCAS/Financial Institution Services Standard Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements on September 17th through September 21st. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Aug 13, 17:39 EDT
Sep 20, 2020
Centinel - Downgraded Performance Identified with ACS Provider
Resolved - Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 15:50 PM GMT, and we have seen improvement with enrollment and authentication success rates as a result.

Reported Start Time 13:50 PM GMT 20-Sep-2020
Reported End Time 15:50 PM GMT 20-Sep-2020

Please do not hesitate to contact us via email at support@cardinalcommerce.com or our customer support site at https://support.cardinalcommerce.com if you have further inquiries.

Cardinal Support Team
Sep 20, 13:34 EDT
Monitoring - Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.

Reported Start Time: 20-Sep-2020 1:46 PM GMT
Reported End Time: Ongoing
ACS URL - https://acs.fisglobal.com/

Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns in the meantime.

Cardinal Support Team
Sep 20, 09:54 EDT
Sep 19, 2020
Centinel - Downgraded Performance Identified with ACS Provider
Resolved - Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 3:21 PM GMT, and we have seen improved enrollment and authentication success rates as a result.

Reported Start Time: 19-Sep-2020 1:41 PM GMT
Reported End Time: 19-Sep-2020 3:21 PM GMT
ACS URL - https://acs.fisglobal.com/

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns.

Cardinal Support Team
Sep 19, 13:16 EDT
Monitoring - Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.

Reported Start Time: 19-Sep-2020 1:41 PM GMT
Reported End Time: Ongoing
ACS URL - https://acs.fisglobal.com/

Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.

Please do not hesitate to contact us via email at 'support@cardinalcommerce.com' or our customer support site at (https://support.cardinalcommerce.com) if you have any questions or concerns in the meantime.

Cardinal Support Team
Sep 19, 10:21 EDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Centinel and Max Standard Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EDT
Scheduled - CardinalCommerce will be performing database system improvements on September 14th through September 17th. During this window we will apply the most recent database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed from 10:00pm to 11:00am EDT. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or visit our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Aug 13, 17:37 EDT
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020
Sep 13, 2020

No incidents reported.

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