In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:01 EDT
Scheduled - CardinalCommerce will be performing network and database system maintenance September 23rd, 2021 through September 26th, 2021 from 8:00am EST- 2:00pm EST (12:00pm GMT-6:00pm GMT).

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 EDT
Scheduled - CardinalCommerce will be performing database system improvements from September 20th, 2021 through September 23rd, 2021. During these windows we will apply the most recent network and database patches to prevent new exploits from being used against our systems.

The daily time frame of the maintenance window is being performed as follows:

September 20th, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
September 21st, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
September 22nd, 2021 from 10:00pm EST- 2:00pm EST (2:00am GMT-6:00pm GMT)
September 23rd, 2021 from 10:00pm EST- 6:00pm EST (2:00am GMT-10:00pm GMT)

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Sep 8, 15:46 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 EDT
Scheduled - VCAS has 2 upcoming RDX leaf certificates that will be expiring in production in the month of September.

To prevent disruption to services, if using one of the certificates below associated with RDX, we ask that you review your network configuration.

The two expiring certificates are:

Cardinal
Common Name (CN) Serial Number Date of replacement
rdxstag.cardinalcommerce.com 1c:04:89:f1:d2:0e:4f:82:4c:17:27:f7:37:07:7f:eb Aug 26th, 2021 19:59:59 EDT
rdx.cardinalcommerce.com 6f:8f:6c:8b:57:ef:bc:e7:46:87:5e:7a:eb:9f:e5:d9 Sept 16th, 2021 19:59:59 EDT

DIGICERT
Common Name (CN) Serial Number Date of replacement
rdxstag.cardinalcommerce.com 06:1c:90:86:90:d6:ad:1c:9f:fa:95:f1:ee:04:df:dc Aug 26th, 2021 8:00:00 EDT
rdx.cardinalcommerce.com 0f:5c:eb:c3:ad:0b:9c:52:f1:d9:c0:55:81:17:ae:6b Sept 9th, 2021 8:00:00 EDT

The old certificates and new certificates are signed by the same Intermediate CA:

Common Name (CN) Serial Number
CardinalCommerce Service CA 75:0f:8f:d9:73:f4:be:19:d9:fe:1e:0a:5f:0e:50:3c
DigiCert SHA2 Extended Validation Server CA 0c:79:a9:44:b0:8c:11:95:20:92:61:5f:e2:6b:1d:83b

Customer Responsibilities:

If you trust on the leaf certificate, you need to ensure the new server certificate is loaded in your trust store prior to scheduled date of replacement listed above.

Testing – How can I test these changes?

Customers are encouraged to work with their network teams to ensure they can support the updated Leaf Certificate.

No new parameters or fields are required for these changes. If you do not trust the new certificate, you will be unable to connect to Cardinal endpoints receiving a connection timeout or certificate error response.

As always, the VCAS Customer Service team is ready and willing to answer any questions you may have. Please contact support or your Account manager if you require the full Cert Chain.

CardinalCommerce Customer Services
Support@cardinalcommerce.com
Aug 18, 18:01 EDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.