All Systems Operational

About This Site

Welcome to the CardinalCommerce status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Securing your transactions is our top priority.

Consumer Authentication (3DS) Operational
PayPal Operational
VCAS / Issuer Services ? Operational
Centinel ? Operational
MAX ? Operational
Status Page ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 2023 - 13:10 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 2023 - 18:01 EST
Scheduled - MasterCard will be performing directory server network maintenance from 2:30am EST (7:30am GMT) through 6:30am EST (11:30am GMT), February 2nd, 2023.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Jan 23, 2023 - 18:00 EST
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 10:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 18:03 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 18:02 EST
Scheduled - MasterCard will be performing directory server network maintenance from 10:00am EST (3:00pm GMT) through 4:00pm EST, January 25th, 2023.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Jan 23, 17:57 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 EST
Scheduled - CardinalCommerce will be performing network and database system maintenance starting at 8:00am EST (1:00pm GMT) on January 19th, 2023, through 8:00am EST (1:00pm GMT) January 23rd, 2023.

During this window we will apply the most recent network and database updates for optimal performance and to prevent new exploits from being used against our VCAS systems.

This is being performed in high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency. During this time, we will be fully staffed from a support and network operations standpoint to perform monitoring and testing.

Please do not hesitate to contact your Local VISA support if you have any questions or concerns.

VISA Local Support Channels by Region

LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Cardinal Commerce Support (https://support.cardinalcommerce.com)

Jan 5, 10:58 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 EST
Scheduled - CardinalCommerce will be performing database system improvements starting at 10:00pm EST (3:00am GMT) on January 16th, 2023 through 6:00pm EST (11:00pm GMT) January 19th, 2023. During this time, we will apply the most recent network and database patches to prevent new exploits from being used against our systems.

We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint.

This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.

Please do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.

Jan 5, 10:54 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal.

Reported Start Date/Time: January 17th, 13:32 UTC
Reported End Date/Time: January 17th, 15:14 UTC

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Jan 17, 10:40 EST
Identified - Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the MasterCard Directory Server.

Reported Start Date/Time: January 17th, 13:32 UTC

Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions.

Cardinal engineers are currently engaged with MasterCard in resolving this issue. The next update will be within 1 hour or as the current status changes.

Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Jan 17, 09:10 EST
Jan 16, 2023
Jan 15, 2023

No incidents reported.