We have performed mitigation actions, and the issue has since been mitigated for all Visa clients. We are continuing to monitor closely to ensure the issue has been fully resolved.
We regret any inconvenience this may have caused for our affected clients, merchants and cardholders.
Reported Start Time: 09/27/2026 02:16 GMT
Impact: The issue has been mitigated for all clients, and transactions have resumed processing as normal.
Next Update: As current status changes
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered.
Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components.
Impact:
VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.
Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
We have identified the issue and continue to actively work toward full resolution.
Impact:
VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.
Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
Visa is aware of a service disruption for Visa Consumer Authentication Services - VCAS and Centinel
We are investigating the cause and working urgently to resolve the issue.
Reported Start Time: 09/27/2026 02:16 GMT
Impact:
VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.
Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
Cardinal is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
Posted Sep 26, 2026 - 22:45 EDT
This incident affected: Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API, and VCAS Issuer Services.