Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided on 21-Sep-2020 at 2:48 PM GMT, and we have seen improved enrollment and authentication success rates as a result.
Intermittent Latency with ACS provider https://acs.fisglobal.com/ subsided at 2:48 PM GMT, and we have seen improved enrollment and authentication success rates as a result.
Cardinal engineers are continuing to communicate with the card networks who are working with this ACS provider to develop a more permanent resolution. As a result, we will continue to monitor and keep you informed as the status changes.
Cardinal monitoring detected intermittent latency processing Consumer Authentication with ACS provider https://acs.fisglobal.com/. During this time you may have seen a downgraded performance with consumer authentication that would result in a slight increase in enrollment status U and incomplete authentication.
Cardinal engineers were quickly engaged and are working with the card networks to engage the ACS provider to resolve the issue. We will continue to monitor and keep you informed on the resolution as the status changes.