VCAS OTP and EMAIL

Incident Report for CardinalCommerce

Monitoring

Visa monitoring has detected intermittent delays in email One-Time Password (OTP) message delivery for issuers on the VCAS platform.

Mitigation actions have been implemented, and service has recovered. We will continue to closely monitor the environment until the issue is fully resolved.

Reported Start Time: 01:00 GMT on October 03, 2026
Reported End Time: 02:54 GMT on October 03, 2026

Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers.

Next Update: As current status changes

Incident Number INC27142007, INC27142020

Please do not hesitate to contact your local Visa support team if you have any questions or concerns.

Visa Local Support Channels by Region

Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Posted Oct 02, 2026 - 23:19 EDT

Investigating

Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform.

Reported Start Time: 01:00 GMT on October 03, 2026

Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers.

Visa engineers are currently engaged in resolving this issue.

Next Update: Within 60 minutes

Incident Number INC27142020

Please do not hesitate to contact your local Visa support team if you have any questions or concerns.

Visa Local Support Channels by Region

Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Posted Oct 02, 2026 - 22:42 EDT

This incident affects: VCAS Issuer Services.