Visa Consumer Authentication Services (VCAS) Transaction Impact

Incident Report for CardinalCommerce

Resolved

Visa was aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions.
We investigated the cause and were able to resolve the issue.

Reported Start Time: 24 March 2026 at 17:03 GMT
Reported Mitigated Time: 24 March 2026 at 17:16 GMT

Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions.

Next Update: No further updates as the issue is resolved.

We regret any inconvenience this may have caused for our affected clients and cardholders. The issue is now resolved.

Please do not hesitate to contact your local VISA support team if you have any questions or concerns.

VISA Local Support Channels by Region
Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com)
AP - Isupport@visa.com
CEMEA - csupport@visa.com
EU - customersupport@visa.com
NA - esupport@visa.com

Incident #: INC24738211

Posted Mar 24, 2026 - 15:19 EDT

This incident affected: VCAS Issuer Services.