Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 29, 2025 - 17:30 EDT
Scheduled
CardinalCommerce will be performing database system improvements starting at 12:00 UTC on May 12, 2025, through 23:59 UTC on May 15, 2025. During this time, we will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against our systems. In addition, CardinalCommerce will be updating the leaf certificate used on our Centinel merchant staging endpoints during this period as well.
Key Details:
What’s changing: The leaf certificate will be replaced on staging endpoints only.
What’s not changing: The intermediate and root certificates will remain the same.
Recommended Action:
If your systems implement certificate pinning, we strongly recommend pinning only to the intermediate and/or root certificates rather than the leaf certificate. Pinning to the leaf certificate can cause connectivity issues when certificates are rotated as part of standard maintenance.
Please ensure your systems are configured to trust the new certificate chain.
Intermediate CA: Common Name (CN): DigiCert Global G2 TLS RSA SHA256 2020 CA1 Serial Number: 0c:f5:bd:06:2b:56:02:f4:7a:b8:50:2c:23:cc:f0:66
Root CA: Common Name (CN):DigiCert Global Root G2 Serial Number: 03:3a:f1:e6:a7:11:a9:a0:bb:28:64:b1:1d:09:fa:e5
Testing – How can I test these changes?
Customers are encouraged to work with their network teams to ensure they can support the updated certificates.
No new parameters or fields are required for these changes. If you do not trust the new certificate, you will be unable to connect to Cardinal staging endpoints receiving a connection timeout or certificate error response.
We perform monitoring and testing of the updates during Cardinal business hours, while we are fully staffed from a support and network operations standpoint. This is being performed in a high availability mode and should have no impact to transaction processing. While no transaction impact is anticipated during this maintenance you may experience a few periods of network latency.
As always, the CardinalCommerce Customer Service team is ready and willing to answer any questions you may have. Please contact support or your Account manager if you require the full Cert Chain or do not hesitate to contact support@cardinalcommerce.com or our support site (https://support.cardinalcommerce.com) if you have any questions or concerns.
Posted Apr 29, 2025 - 17:17 EDT
This scheduled maintenance affected: Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API, Merchant Portal, and PayPal.