MAX OTP-SMS delivery for VCAS issuers was fully restored as of April 1st 15:00 GMT. Please note, this did not Impact VCAS issuers utilizing RDX OTP processing.
Start Time: April 1st 13:00 GMT End Time: April 1st 15:00 GMT Note: between 13:40 and 15:00 GMT we saw very low intermittent latency with MAX OTP SMS delivery.
During this time, MAX OTP Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase in I - incomplete and U - unavailable authentication status. Impacted cardholders may have experience latency when receiving SMS OTP messages from VCAS issuers. Please note, this did not Impact RDX OTP processing. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns. VISA Local Support Channels by Region
Previously reported latency was occurring intermittently on OTP-SMS transactions starting at 13:00 GMT. We've identified improved performance at 13:40 GMT, but we are continuing to detect intermittent latency at a lesser rate since this time.
Cardinal Engineers are investigating and will post updates as we have new information to share.
Posted Apr 01, 2021 - 10:17 EDT
Investigating
VISA monitoring has detected intermittent issues processing VCAS consumer authentication (3DS) transactions. Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions.
VISA engineers are currently engaged in resolving this issue. We will continue to post updates as the current status changes.
Please do not hesitate to contact your Local VISA support if you have any questions or concerns.